Experience

Imagine Exhibitions, Inc.

• United States
• Entertainment Providers
• 1 - 100 Employee

• Senior General Manager

  • Feb 2023 - Present

  Collaborate with executive-level management in the development of venues, performance goals and long-term operational plans. Duties include maximizing efficiencies, setting strategic goals, developing and managing financial and budgetary plans and staff leadership and management. Collaborate with executive-level management in the development of venues, performance goals and long-term operational plans. Duties include maximizing efficiencies, setting strategic goals, developing and managing financial and budgetary plans and staff leadership and management.



Elemental Systems Group

• United States
• Events Services

• Managing Partner, Operations & Finance

  • Jan 2017 - Present

  Oversee operations, logistics, and finances of elite audio engineering, sound design, and consulting firm. The firm specializes in large-scale corporate events, setting trends and consistently pushing the envelope with innovative designs. Consistently delivering flawless production leaving impression on clients. Oversee operations, logistics, and finances of elite audio engineering, sound design, and consulting firm. The firm specializes in large-scale corporate events, setting trends and consistently pushing the envelope with innovative designs. Consistently delivering flawless production leaving impression on clients.



San Antonio Botanical Garden

• United States
• Hospitality
• 1 - 100 Employee

• Director of Marketing, Guest Experience & Exhibitions

  • Apr 2021 - Feb 2023

  Joined executive leadership team of Garden during time of exponential growth and directed efforts to increase attendance by 161% year over year. Directed marketing, public relations, digital strategies, and advertising efforts, resulting in increasing social media following and email contacts by 33% year over year, as well as increasing earned revenue by driving attendance. Joined executive leadership team of Garden during time of exponential growth and directed efforts to increase attendance by 161% year over year. Directed marketing, public relations, digital strategies, and advertising efforts, resulting in increasing social media following and email contacts by 33% year over year, as well as increasing earned revenue by driving attendance.



Arizona Humane Society

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Foster Manager

  • Nov 2018 - Mar 2021

  Recruited as a change agent to revolutionize the highest volume foster program in the country; increased net promoter score for the program from 56 to 76 in first 10 months. Implemented organizational and departmental change through process improvement, hiring, training, and technology solutions. Successfully designed and deployed both a CRM solution to manage our foster hero database and a scheduling system to manage physical and human resources. Recruited as a change agent to revolutionize the highest volume foster program in the country; increased net promoter score for the program from 56 to 76 in first 10 months. Implemented organizational and departmental change through process improvement, hiring, training, and technology solutions. Successfully designed and deployed both a CRM solution to manage our foster hero database and a scheduling system to manage physical and human resources.



Desert Botanical Garden

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Manager, Strategic Initiatives & Special Projects

  • Jun 2013 - Oct 2018

  Directed on-going 5-year strategic planning process, from conception to completion, authored plan, and implemented key organizational initiatives. Served as internal management consultant, project managing selected special projects that require cross-functional engagement. In this organization, also served a board & committee liaison, as well as Volunteer Manager to over 800 volunteers. Directed on-going 5-year strategic planning process, from conception to completion, authored plan, and implemented key organizational initiatives. Served as internal management consultant, project managing selected special projects that require cross-functional engagement. In this organization, also served a board & committee liaison, as well as Volunteer Manager to over 800 volunteers.



MIM, Musical Instrument Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Volunteer Coordinator/House Manager and Theater Events Coordinator

  • Mar 2010 - Mar 2013

  As a member of the opening team of the 250-million-dollar Musical Instrument Museum, adaptability to change and a willingness to learn new skills and assume various duties were crucial for success. This experience was invaluable to my professional development. As a member of the opening team of the 250-million-dollar Musical Instrument Museum, adaptability to change and a willingness to learn new skills and assume various duties were crucial for success. This experience was invaluable to my professional development.



City of Phoenix

• United States
• Government Administration
• 700 & Above Employee

• Venue Host Program Administrator

  • Sep 2008 - Feb 2011

  Served as a founding member of a team of high level customer service professionasl in a globally renowed venue; managed the staff of Venue Hosts. Served as a founding member of a team of high level customer service professionasl in a globally renowed venue; managed the staff of Venue Hosts.



UA Presents

• United States
• Performing Arts
• 1 - 100 Employee

• House Manager/Office Associate

  • Dec 2004 - May 2008