Experience

AAA National

• United States
• Consumer Services
• 200 - 300 Employee

• Assistant Program Manager

  • May 2022 - Present

  Orlando, Florida, United States In my current role as the Assistant Program Manager, I am responsible for the application of program and project management skills to the full life cycle of AAA National product and service programs. Collaborates cross-functionally and inter-organizationally in support of key program initiatives and deliverables. Contributes to strategic business goals and operational business opportunities supporting existing and newly established automotive programs, impacting services and automotive… Show more In my current role as the Assistant Program Manager, I am responsible for the application of program and project management skills to the full life cycle of AAA National product and service programs. Collaborates cross-functionally and inter-organizationally in support of key program initiatives and deliverables. Contributes to strategic business goals and operational business opportunities supporting existing and newly established automotive programs, impacting services and automotive battery product offerings at mobile, retail, and repair locations. - Acts as program manager and provides administrative support for strategic initiatives, inclusive of internal customers and AAA suppliers, for the implementation of a new program, in partnership with Genuine Parts Company (NAPA), for AAA branded premium batteries to impact more than 6,000 stores and over 4,000 repair shops Nationwide. - Administers program elements including cost/benefits analysis, testing projects, data analysis, performance measurement and communicating finding and recommendations to customer and suppliers to include program manager, Club Assist, NAPA, and AAA’s Battery Governance Group. -Consults with Program Manager to identify current operating procedures and align automotive battery program objectives and business requirements to include formulating project plans, priorities, management and budget, outlining tasks required, and submits plan for review prior to user approval and implementation.

• Executive Assistant

  • Apr 2019 - Oct 2022

  Orlando, Florida, United States My re-entry into AAA as an Executive Assistant directly reporting to the Senior VP of Travel and Executive Director of Travel Information and Content with the primary duties of planning / scheduling travel arrangements / accommodations and upholding interdepartmental communications. I also play a critical role in hiring, onboarding, staffing, and scheduling. Finally, I delivered miscellaneous and ad hoc support to entire travel department in day-to-day administrative activities (135 employees).… Show more My re-entry into AAA as an Executive Assistant directly reporting to the Senior VP of Travel and Executive Director of Travel Information and Content with the primary duties of planning / scheduling travel arrangements / accommodations and upholding interdepartmental communications. I also play a critical role in hiring, onboarding, staffing, and scheduling. Finally, I delivered miscellaneous and ad hoc support to entire travel department in day-to-day administrative activities (135 employees). Specific accomplishments include: ► Enforcing full budget compliance between accounting and travel departments ► Creating and implementing new policies and procedures via Microsoft Teams and promoting the use of Microsoft Teams as the primary inter-departmental communication and collaboration platform ► Improving survey results for client/customer satisfaction for our departments governance committees



Tamera James Enterprises, LLC

• Marketing Manager/Project Manager/Event Planner

  • May 2017 - Present

  Orlando, Florida Area My current role is a self-owned venture in marketing operations and event planning. I'm primarily responsible for planning, coordinating, and executing events on a weekly, monthly, quarterly, and annual basis while driving community awareness and participation through marketing campaigns via MailChimp software, social media, and one on one interaction with potential guests. Specific accomplishments include: ► Maintaining an annual budget of $150k while negotiating contracts with… Show more My current role is a self-owned venture in marketing operations and event planning. I'm primarily responsible for planning, coordinating, and executing events on a weekly, monthly, quarterly, and annual basis while driving community awareness and participation through marketing campaigns via MailChimp software, social media, and one on one interaction with potential guests. Specific accomplishments include: ► Maintaining an annual budget of $150k while negotiating contracts with venues and vendors ► Recruiting, training, and retaining top talent that ultimately contributed to the year-over-year doubling of sales profits Show less



AAA National

• United States
• Consumer Services
• 200 - 300 Employee

• Project Manager - Automotive Engineering and Repair

  • May 2016 - Jan 2018

  Orlando, Florida Area My prior role as Project Manager with AAA National was the culmination of years of hard work, diligence, and continuous learning. While my primary responsibilities revolved around full lifecycle project management, quality assurance, and budget adherence / auditing, I also created and monitored R&D requests on a day-to-day basis. Specific accomplishments include: ► Maintaining an overall departmental budget of more than $300k annually in tandem with the entire automotive… Show more My prior role as Project Manager with AAA National was the culmination of years of hard work, diligence, and continuous learning. While my primary responsibilities revolved around full lifecycle project management, quality assurance, and budget adherence / auditing, I also created and monitored R&D requests on a day-to-day basis. Specific accomplishments include: ► Maintaining an overall departmental budget of more than $300k annually in tandem with the entire automotive department budget of $2.5MM+ ► Leading budgeting and approval processes with the R&D committee and delivering reports to the company VP ► Receiving consistent, team-based incentives

• Executive Assistant to VP of Automotive

  • Jun 2014 - May 2016

  Orlando, Florida Area My entry into AAA as an Executive Assistant saw me in a position of direct reporting to the VP of Automotive with the primary duties of planning / scheduling travel arrangements / accommodations and upholding interdepartmental communications. I also played a critical role in hiring, onboarding, staffing, and scheduling. Finally, I delivered miscellaneous and ad hoc support to four directors in day-to-day administrative activities. Specific accomplishments include: ► Enforcing… Show more My entry into AAA as an Executive Assistant saw me in a position of direct reporting to the VP of Automotive with the primary duties of planning / scheduling travel arrangements / accommodations and upholding interdepartmental communications. I also played a critical role in hiring, onboarding, staffing, and scheduling. Finally, I delivered miscellaneous and ad hoc support to four directors in day-to-day administrative activities. Specific accomplishments include: ► Enforcing full budget compliance between accounting and automotive departments ► Creating and implementing new policies and procedures via SharePoint and providing access via a dedicated service portal ► Leading an office relocation project for 300+ staff while maintaining budgeting and time constraints



Tourico Holidays

• United States
• Hospitality
• 100 - 200 Employee

• Global Sales Administrator

  • Aug 2006 - Aug 2013

  Altamonte Springs, FL One of my longest and most extensive roles to date, this position saw me reporting directly to the Executive VP of Global Sales in the day-to-day management of 10 global support coordinators across five different countries. I played a key role in training 55+ global sales managers as well as their supporting staff members located across 10 different countries. Additionally, I maintained sole responsibility over the internal customer service management (MSCRM) program, including user training… Show more One of my longest and most extensive roles to date, this position saw me reporting directly to the Executive VP of Global Sales in the day-to-day management of 10 global support coordinators across five different countries. I played a key role in training 55+ global sales managers as well as their supporting staff members located across 10 different countries. Additionally, I maintained sole responsibility over the internal customer service management (MSCRM) program, including user training directives, customization, and more. Finally, I provided travel / entertainment planning to cover the entire global sales team with a budget of $600MM+. Specific accomplishments include ► Producing customized contracts and incentive plans to match evolving customer needs ► Directing staff training and education within the sales department, including coordination of 100+ experts Show less



Horry County Public Defender's Office

• Paralegal

  • Jan 2004 - Jul 2005

  Conway, South Carolina



Charleston County Sheriff

• United States
• Law Enforcement
• 1 - 100 Employee

• Paralegal

  • Nov 2002 - Jul 2003

  Charleston, South Carolina Area



Horry County Government

• Victim Advocate and Legal Assistant

  • Feb 1997 - Nov 2002

  Conway, South Carolina