Experience

Inserra Supermarkets, Inc.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Store Manager

  • Jan 2020 - Present



Seeking New Position

• Open to opportunities.

  • Dec 2019 - Jan 2020



Stop & Shop

• Retail
• 700 & Above Employee

• Retail Store Manager

  • Nov 2015 - Dec 2019

  STOP & SHOP SUPERMARKET, COMPANY May 2002 - December 2019Store Manager, Central Market, various locations November 2015 – December 2019Provided strong, positive, and proactive leadership to store team. Oversaw total store activities, responsible for total store operations and strategic planning of locations achieving up to $45 million in sales annually. Managed and supervised workforce of up to 160 associates as well as external vendors. Developed and monitored plans to grow sales, reduce shrink, increase gross profit, improve productivity, increase community involvement, ensure compliance with both company and government policies and regulations, and all other aspects of managing a multi-department retail supermarket. Consistently achieved top 5 rankings in the region in product availability and back room inventory cost. • Collaborated with sales managers to increase merchandising on ethnic items to serve diverse community. Resulting in ethnic sales growth of 20% over prior year in 2019. • Promoted a culture of best in class customer service to ensure exceptional service level interaction with guests, resulting in best in class overall customer satisfaction rate of 92% in 2018.2007-2012 Prior Store Manager assignments in Teaneck, NJ; and Staten Island, NY. Recognized multiple times for top sales growth in region & top fundraiser for Triple Winner program to fight Childhood Cancer. While in Staten Island, directed store through several competitive changes and consistently increased sales, surpassing $45 million in annual sales. Consistently performed better than budget in perishable shrink expense. Drove fundraising efforts, recognized as top store in company for Triple Winner fundraiser program and A+ School Rewards program.

• Perishable Manager

  • Aug 2005 - Nov 2015

  Actively managed day to day operations and strategic planning for individual locations, which resulted in over $30 million in sales annually. Direct responsibilities included overseeing Deli, Produce, Florist, Meat, Seafood, and Bake Shop Departments operations. Won multiple sales contests through creative and exciting visual merchandising. Part of Grand Opening store management team at Pompton Plains and Kinnelon, NJ locations. Successfully created and executed plans to convert the Kinnelon, NJ location from a Pathmark to a Stop & Shop within a tight timeline of 1 week. Achieved recognition as top performer and successfully graduated from the Store Manager Assessment Program.

• Non-Perishable Manager

  • May 2004 - Aug 2005

  Actively managed the daily operations of the Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy Departments. Selected to roll out new Labor Management system to District, which entailed training all store and department managers in the district. Improved ad items in stock tracking score results by 3% (results were +5% to the division average).

• Customer Service Manager

  • May 2002 - May 2004

  Performed active role in recruiting, hiring, orientation, managing individual development and maintaining diversity to facilitate store's staffing needs. Direct duties included overseeing Front-end operations, Cash Office, and insuring highest level of customer service. Consistently recognized for outstanding performance and producing results. Achieved best in class community support and Front-end service customer tracking results. Earned additional responsibilities in training new Customer Service Managers. Drove new technology self-checkout usage rates, which resulted in a customer usage of 25%, which was ranked among the highest in the company. Was recognized as a candidate for and placed in Fast Track Development Program.