Experience

Cheetah Digital

• United States
• Marketing Services
• 100 - 200 Employee

• Production Services Account Manager

  • Jun 2021 - Present

  • Serve as the primary point of client interaction and escalation for campaigns and some small and medium projects related to the implementation of campaigns.• Reinforce and promote adherence to defined global processes.• Organize the calendar/schedule and ensures the successful completion of internal milestones for accurate and efficient campaign implementation.• Responsible for the accuracy, timeliness and consistency of campaigns executed on behalf of the client and any required escalation management.• Consistently build and update documentation and encourage others to support efforts of documentation.• Provide daily or weekly status updates and reports based on the cadence established with the client and ensures that all opportunities and projects are tracked in them.• Calculate campaign volume forecasts to estimate workload for the team.• Own the daily/weekly team meetings where activity is shared, and the workload is divided.• Provide client advisory recommendations that benefit their overall marketing efforts.• Align/assign and mentor other campaign team members and organize campaign training.• Temporarily perform other Campaign Services functions (with training) to additional coverage and/or supervision. Show less

• Production Services Senior Deployment Specialist

  • Apr 2014 - May 2021

  • Set up email campaigns using the technology platform known as CheetahMail, Marketing Suite and Distributed Marketing• Handle audience/data import and/or segmentation activities • Execute creative edits and generate proofs/tests• Configure sending/automation parameters • Interact with clients as needed to resolve concerns/questions • Align with Quality Engineer to assure understanding of logic and data• Schedule campaign deployment after collecting/confirming internal and client approvals• Document client-specific processes related to the deployment/data/content creation process• Run and/or utilize reports/exports related to deployment execution • Develop complex dynamic messaging for clients.• Proved successful working within tight deadlines and fast-paced atmosphere.• Worked flexible hours, night, weekend, and holiday shifts. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Associate | Technical Support Associate

  • Aug 2011 - Apr 2014

  • Amazon Retail: Provide Customer Service to English/Spanish speaking customers regarding retail items’ purchases made online (this includes payments and refunds, order details, promotions and discounts, memberships and shipping and delivery issues) through communication channels such as email, phone calls and chat. • CreateSpace.com: Introduce customers to the Indie Publishing World through the creation, management, and distribution of their content (books, films, and music). • Provide tools to allow them to create their own product. • Solve issues related to royalty payments, distribution, and product design. • Audible.com: Provide Technical Support to customers who own devices such as smartphones, tablets, and computers to listen to audiobooks. • Provide remote assistance if necessary, to solve technical problems (playback or download issues) directly. • Stress out information related to memberships, payment methods, available audiobooks, recommendations, escalation of inconsistencies in the website, in the system or in the customer’s account. • Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Show less



ITS

• Costa Rica
• IT Services and IT Consulting
• 500 - 600 Employee

• Marketing & Communications Specialist

  • Sep 2010 - Jun 2011

  • Control and monitoring of the billing process regarding marketing providers. • Department´s supplies management. • Assistance and logistics throughout technology events. • Maintenance and update of the company´s website. • Creation of art campaigns with advertising designers. • Company´s Brand Book's Administration and updates. • Creation of invitations and reminders for technology events attendance. • Management of the company´s staff Business Cards acquisition process. • Hostess for technology events. • Distribution and Data processing of surveys to obtain data bases. Show less