Heather Shurter

Manager of Nurse Case Management at Greater Flint Health Coalition
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Contact Information
us****@****om
(386) 825-5501
Location
Grande Detroit e Região, Estados Unidos, PT

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Credentials

  • RN
    State of Michigan

Experience

    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Manager of Nurse Case Management
      • jul. de 2017 - - o momento

      • Manage the Elevated Blood Lead Level Program for Genesee County• Oversee three nurse case managers working in the program• Provide oversight and guidance to nurse case managers and social workers regarding lead programming and education• Coordinate with the State of Michigan’s Childhood Lead Poisoning Prevention Program (CLPPP) and Healthy Homes Lead Safe Homes (LSHP) Programs• Participated in writing an OB Lead Risk Primary Prevention Grant and in the program’s successful development and implementation• Work with clients to address social determinants of health needs and barriers to healthcare• Provide health education to clients and staff as needed• Educate clients on the importance of maintaining a medical home and distinguish when to use urgent care vs. the ED• Coordinate multiple incoming weekly referrals from a variety of sources and their distribution• Participate in decision making regarding spending of grant funds and ordering of goods• Provide medical case management services, including completing assessments and writing plans of care for children, adults, and family clients of Genesee CHAP in homes and community-based settings, especially related to elevated lead levels in children• Provide education to clients regarding lead hazards and strategies to mitigate those hazards• Collaborate with Genesee CHAP participating physicians, healthcare providers, and office practices to coordinate their client care• Coordinate client healthcare by making appropriate referrals in order to maximize health and wellness• Coordinate services and monitoring for client families impacted by Flint water lead exposure• Conduct home visits as needed based on client needs and referral options• Reinforce clinical recommendations/referrals for medical services• Participate in quality assurance, continuous improvement efforts, helping to identify system and process issues

    • RN Case Manager for the CHAP Program
      • abr. de 2016 - jul. de 2017

      • Collaborates with Genesee CHAP participating physicians, healthcare providers, and office practices to identify CHAP clients and coordinate their care.• Provides group and individual health education, coaching, and treatment decision support for Genesee CHAP clients.• Participates as part of a multidisciplinary team that provides comprehensive client services to assure quality healthcare.• Provides medical case management services for children, adults, and family clients of Genesee CHAP in home and community-based setting, especially related to elevated lead levels in children.• Coordinates client healthcare by making appropriate referrals in order to maximize health and wellness.• Coordinates environmental assessments and monitoring for client families impacted by the Flint water lead exposure.• Conducts office visits, home visits, and phone calls as needed based on client needs and referral options.• Reinforces clinical recommendations/referrals for appropriateness of medical services.• Acts as an internal clinical resource for other Genesee CHAP team members.• Participates in quality assurance, continuous improvement efforts, helping to identify system and process issues.• Participates in practice engagement.• Engages healthcare leaders, providers, physicians, practice managers, and ancillary staff with incorporating evidence-based best practices into standards of care.• Participates effectively and supportively in supervision and a multi-disciplinary team.• Maintains appropriate and timely documentation.• Participates in health fairs, community meetings, and collaborative forums of residents and professionals.

    • RN Consultant
      • nov. de 2015 - abr. de 2016

      • Acted as a patient advocate for the developmentally disabled patient population• Assessed, planned, implemented, and evaluated person centered nursing health plans• Provided general health assessment of developmentally disabled clients• Ensured current health needs are being met and provides reassessment as needs change• Provided in-service training sessions to group home caretakers as needed• Used professional judgment to identify issues and make referrals to necessary medical providers

    • RN
      • set. de 2015 - out. de 2015

      • Worked as a temporary RN providing care for abused and traumatized children living in aresidential treatment program.• Provided general health assessment of children and staff members.• Used professional judgment to identify issues and make referrals to necessary medicalproviders.• Assessed children for injuries related to physical restraint use.• Reconciled medication lists for accuracy.• Acted as a liaison with the pharmacy to manage prescriptions as needed• Scheduled all medical, dental, and vision appointments for children and follow up withoutside medical facilities.• Scheduled appointments and provide support for the consulting psychiatrist working with thechildren in residence.• Ensured quality assurance and compliance with all state and federal licensing requirements

    • RN Case Manager
      • jul. de 2014 - jun. de 2015

      •Act as a patient advocate to senior and disabled patients to fulfill their desire to live independently with the assistance of the Medicaid Waiver program•Perform thorough patient assessments to determine medical eligibility and develop a plan of care to meet patient needs•Track patients in the Medicaid Waiver and Care Management programs through monthly calls and scheduled home reassessments•Coordinate patient services including home health aides, meals on wheels, medical monitoring, and incontinence supplies•Issue request for quotes for ramp construction to meet the State of Michigan competitive bidding requirements•Provide patient education regarding preventative health measures and disease process•Evaluate patient home environments for safety risks and establish an emergency preparedness protocol

    • System Security Business Analyst
      • jan. de 2005 - set. de 2009

      •Coordinated daily system and equipment needs for a department of 350 employees•Found creative solutions to juggle those needs with limited resources•Facilitated mass departmental physical moves with an economically efficient approach•Managed system security issues, including granting access to GM Systems on a restricted basis•Assigned classification levels and maintained accurate records•Completed biannual audit of Supplier Management screens and datasets•Established and implemented improved request communication process•Offered system support to a wide variety of employees, including working with sensitive employment information from executives and managers•Provided EDI training to new employees•Created detailed job process documentation

    • Supply Chain Analyst Forecast and Demand Planning
      • mai. de 2004 - jan. de 2005

    • Supply Chain Manager - Electrical
      • jun. de 2000 - mai. de 2004

      •Scheduled and expedited orders through the Mercia Lincs System•Worked with multiple challenged suppliers on corrective measures to reduce past due issues and meet performance expectations•Worked in conjunction with purchasing and engineering on a continual basis to address frequent tooling and supply issues associated with outdated technology to support service needs•Expedited Unshipped Customer Orders•Worked in a lean capacity and reduced inventory by $8 million dollars in 3 years on the parts under my responsibility

    • Supply Chain Manager - Initial Order Parts
      • abr. de 1996 - jun. de 2000

Education

  • University of Michigan-Flint
    Bachelor of Science, Nursing
    2012 - 2013
  • University of Michigan-Flint
    Bachelor of Fine Arts (B.F.A.), Theatre
    1990 - 1995

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