Experience

Caffè Nero Americas

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Shift Leader / Maestro and Assistant Manager in Training

  • Sep 2014 - Present

  Responsibilities include opening and closing the store, staff training and development, daily and weekly financial paperwork, stock ordering, transfer, and management, one to one service standards, internal and external communications, utilizing the companies online communications intranet, ensuring company policy and service standards are met on shift.



Burgh Coffee House

• Barista / Trainee Assistant Manager

  • May 2014 - Aug 2014

  Trainee Assistant Manager in charge of customer service, improving staff training and development, stock ordering and management, daily cash and banking procedures, handling group bookings and events, maintaining customer loyalty through promotional schemes and online media presence.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Mar 2010 - May 2014

  Multi-functional team member primarily focused on customer service. Responsibilities included assisting in staff training, meeting service targets, recording daily service speed data, ensuring health and safety policies were followed on shift.



Slater Menswear

• United Kingdom
• Retail
• 100 - 200 Employee

• Shop Assistant

  • Mar 2012 - Aug 2012

  Seasonal position as a Shop Floor Assistant, primary responsibilities included face to face selling of specific products, meeting a daily sales target, handling personalized customer orders, organizing stock transfer throughout the United Kingdom, handling telephone queries, and till service.



Thorntons Law LLP

• United Kingdom
• Law Practice
• 200 - 300 Employee

• Mailroom Assistant

  • Apr 2006 - Aug 2009

  Responsibilities focused on organizing daily mail for internal and external transfers, as well as making deliveries between branches and local businesses. During this time assisted in the Legal, Property, Records, and Investments departments, included digitalising records, transferring all Investment department documents to another branch for relocation.