Marketing Coordinator

• Aug 2023 - Present

Service Advisor

• May 2023 - Aug 2023

• Interacted with customers to understand their vehicle issues and service needs.• Created detailed work orders that outline procedures, pricing and estimate time of completion. When possible, upselled and cross-selled maintenance packages and parts to enhance customer’s experience and dealership revenue. • Booked appointments for service and repairs.• Provided regular phone and email updates to customers regarding the status of their vehicles, including any unexpected delays or complications that may arise during the repair process.• Explained the breakdown of the invoice and collected payments from customers. • Learned the express writeup Freightliner procedure to scan and provide an assessment of customer’s truck under 2 hours and advised them to take a business decision. During my time at the Service Department, I opened more than 300 work orders exceeding $650.000 in value. Show less

Commercial Coordinator

• Jan 2021 - Jan 2022

• Coordinated the production of the plant alongside the engineering team, ensuring a constant inventory of recycled polymer pellets available for distribution. • Created innovative sales strategies to find new customers for the company products, building a strong database of customers. • Supervised the sales and procurement team, achieving sales objectives and a continuous supply of raw materials for the plant. • Coordinated the production of the plant alongside the engineering team, ensuring a constant inventory of recycled polymer pellets available for distribution. • Created innovative sales strategies to find new customers for the company products, building a strong database of customers. • Supervised the sales and procurement team, achieving sales objectives and a continuous supply of raw materials for the plant.

Innovation and Entrepreneurship Analyst

• Feb 2020 - Apr 2020

• Provided advise for the entrepreneurs of the region, generating valuable human connections via networking, mentoring or consulting. • Managed some education programs focused on improving abilities of consultants. • Worked closely with entrepreneurs during the beginning of the pandemic to know their necessities, helping them with connections with other entrepreneurs, mentors and consultants to plan a reactivation of their businesses. • Provided advise for the entrepreneurs of the region, generating valuable human connections via networking, mentoring or consulting. • Managed some education programs focused on improving abilities of consultants. • Worked closely with entrepreneurs during the beginning of the pandemic to know their necessities, helping them with connections with other entrepreneurs, mentors and consultants to plan a reactivation of their businesses.

Interpreter

• Dec 2019 - Dec 2019

Program created by the Netherlands government to bring experienced consultants to growing companies in developing countries. Program created by the Netherlands government to bring experienced consultants to growing companies in developing countries.

International Logistics

• Feb 2019 - Aug 2019

• Developed communication channels with international suppliers to do arrangements for the importation process. • Kept the record of time schedules and details of the goods in transit. • Effective organization of all the paperwork presented to customs for the imported goods - nationalization process. • Developed communication channels with international suppliers to do arrangements for the importation process. • Kept the record of time schedules and details of the goods in transit. • Effective organization of all the paperwork presented to customs for the imported goods - nationalization process.

Field Sales

• Jan 2018 - Jul 2018

• Supervised sales staff, keeping a detailed record of the sales, product placement and publicity material used. • Helped in the creation of training programs for new sales staff, assisting in coaching the products portfolio and promotion strategies. • Developed alongside the marketing team campaigns for products, helping them with the logistics and distribution of P.O.P material. • Supervised sales staff, keeping a detailed record of the sales, product placement and publicity material used. • Helped in the creation of training programs for new sales staff, assisting in coaching the products portfolio and promotion strategies. • Developed alongside the marketing team campaigns for products, helping them with the logistics and distribution of P.O.P material.