• Nov 2021 - Present

-Lead digital transformation and innovation of various processes across all departments-Exploring Azure machine learning (ML) models to perform predictive analysis for maintenance-Implementing artificial intelligence (AI) knowledge base through Azure Cognitive Services for different departments-Digitized old paper based invoicing process through SAP Concur, which resulted in a reduction of manual data entry and minimized errors-Implemented project management tools to centralize tasks and progress-Developed Google Forms automation through JavaScript to reduce errors and redundant work-Implemented chatbots for Google Forms to provide better user experience-Built BI reports in our ERP system Karmak ProfitMaster, which provided key insights into business operations and helped inform decision-making Show less

• May 2018 - Present

-Oversee tickets and lead projects for branches nationwide, exceeding KPI’s and completion below expected budget while meeting all success criteria-Leveraged self-implemented IT Asset Management (ITAM) solutions to detect vulnerabilities-Conducted daily audits to monitor system activity and ensure security compliance-Greatly reduced ticket volumes through constructing/improving processes and automation through AutoHotKey, JavaScript, VBA, Python, Pandas, Batch, PowerShell and Bash scripts-Solely handle internal automation needs for, but not limited to, Office 365, Azure Active Directory, SharePoint, Windows Server, Windows 10 and Active Directory-Create homepages, knowledge base, and more through HTML, CSS and JavaScript-Hardened authentication org-wide through projects like rolling out Active Directory Fine Grained Password Policies (FGPP) and pushing for multi-factor authentication (MFA or 2FA)-Manage company virtualization needs through VMware ESXi, Microsoft Hyper-V and Oracle VirtualBox-Composed guidelines in collaboration with management on Data Loss Prevention (DLP) for file sharing and others, and re-aligned current technologies accordingly-Streamlined end-point imaging process from 5-10 business days to under 0.5 days while simultaneously increasing security and reducing roll out complexities Show less

• Feb 2017 - May 2018

-Upkeep Disaster Recovery processes by validating Quest (Previously Dell) Rapid Recovery VM, AWS EC2 and AWS RDS backups of production and internal servers-Configuring services and roles on Windows Server such as RDS Server (with DUO integration), NPAS, Printer Server, WSUS, iSCSI, DHCP + Failover, DNS, Domain Controllers, File Server, NTP Configuration, GPO, AD CS, NTP, FSMO Role transfers-Create reports for management to understand infrastructure health and future plans-Management and configuration on Ubuntu Server for services and roles such as Graylog, Icinga2, Zabbix, Snort, Ansible, Jenkins, SFTP, Nmap, Metasploit-Working with the following services on AWS and understanding of EC2 instances, S3, VPC, Route 53, Internet Gateway, Cached Storage Gateway, Routing Tables, Subnets, Load Balancers, Security Groups, Availability Zones, Glacier with Lifecycle Rules, AWS CLI, RDS backups for production and pre-production deployments-Implement new solutions or procedures to meet customer and internal compliance needs such as Netsweeper for DLP-Solely complete Microsoft SAM audit and aid with SOC 2 audit-Documentation and creation of SOPs in Atlassian Confluence and SharePoint-Configuring and managing storage for backups / snapshots and the validating the integrity-Help maintain three locations; AWS for production/customer facing systems, Q9 datacenter running VMware ESXi 6 for internal systems, and head office-Setup VCSA 6 for central management of our two ESXi 6 hosts at Q9 datacenter-Rack, cable and configure physical servers (up to 4U in size) and switches at Q9 datacenter including cable management following best practices first two weeks on the job-Migrate all internal Windows Server 2008 R2 servers and production Windows Server 2003 R2 to Windows Server 2012 R2 Standard-Plan out server roles and features for both Windows and Linux to implement high availability / fault tolerance with current hardware infrastructure Show less

• Aug 2016 - Feb 2017

-6 month contract then hired full-time and assigned more responsibilities

Service Desk Technician

• Mar 2016 - Jun 2016

-Install and repair hardware, software and peripherals -Oversee performance of all network equipment -Engage the client and ensure that the client's technical needs have been resolved to their satisfaction -Communicate with end users and translate technical issues into terms that end users are able to understand -Troubleshoot devices including mobile phones, IP desk phones, tablets and workstations -Install and repair hardware, software and peripherals -Oversee performance of all network equipment -Engage the client and ensure that the client's technical needs have been resolved to their satisfaction -Communicate with end users and translate technical issues into terms that end users are able to understand -Troubleshoot devices including mobile phones, IP desk phones, tablets and workstations

Network Technical Assistant

• Jan 2015 - Mar 2016

-Hardware and software installation, maintenance, and upgrading -Monitor network performance -Report threats and opportunities within the network -Assist in the imaging and distribution of hard drive images for various faculties -Provide immediate desktop support -Documentation (daily logs and inventory) -Fix printers, desktops, projectors, network connections -Work with custom in-house ticketing system -Hardware and software installation, maintenance, and upgrading -Monitor network performance -Report threats and opportunities within the network -Assist in the imaging and distribution of hard drive images for various faculties -Provide immediate desktop support -Documentation (daily logs and inventory) -Fix printers, desktops, projectors, network connections -Work with custom in-house ticketing system

Technical Support Analyst

• Jun 2013 - Aug 2014

-Troubleshoot computer hardware, networking hardware/software and operating system issues -On-site and remote software installation, configuration and activation -Set up workstations and laptops for new clients -Install and configure various anti virus products -Documentation of day-to-day occurrences -Android, iPhone and Blackberry support -Perform data backups and disaster recovery operations -Installation and maintenance of proposed network and server infrastructure -Troubleshoot computer hardware, networking hardware/software and operating system issues -On-site and remote software installation, configuration and activation -Set up workstations and laptops for new clients -Install and configure various anti virus products -Documentation of day-to-day occurrences -Android, iPhone and Blackberry support -Perform data backups and disaster recovery operations -Installation and maintenance of proposed network and server infrastructure