Experience

Slumberland Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 300 - 400 Employee

• Director of Franchise Consulting

  • Sep 2023 - Present

  Oakdale, Minnesota, United States

• Franchise Business Consultant

  • Oct 2020 - Oct 2023

  Minneapolis, Minnesota, United States Providing assistance, education, and non-bais analysis to franchise stores in all areas of the store operations and sales from pre-opening to post-opening needs. Consult and identify targets to achieve business improvement goals while always reflecting our values, our mission statement, and lean principles.



Team Ortho Foundation

• Spectator Sports
• 1 - 100 Employee

• Operations Consultant

  • Mar 2020 - Nov 2021

  Minnesota, United States • Reviewing the current practices and policies to inform, organize, and execute improvements.



Leesa Sleep

• United States
• Retail
• 1 - 100 Employee

• Account Manager

  • Jul 2020 - Oct 2020

  • Provide performance analysis through consultation and collaboration with the Leesa Mattress Team to improve the execution of operating procedures. • Create and implement training tools and resources through collaboration with logistics, customer store experience, merchandising, pricing, safety concerns, and marketing program.



Macy's

• United States
• Retail
• 700 & Above Employee

• Regional Operations Director of Furniture, Mattresses and Rugs

  • Feb 2007 - Feb 2020

  • Best Sales Performance 2019 - #1 to Plan,+3.2% over plan; #2 over last year, +3.3%. • Streamlined project management, organized team, implemented and executed corporate strategy for 34 projects in 2019 increasing sales 8% over plan and 11% over last year. • Received #2 in company on customer satisfaction score (NPS), 2019. • Integrated an additional 1300+ zip codes for delivery, increasing sales $500K, 2019. • Evaluated, trained, implemented: Virtual Reality System… Show more • Best Sales Performance 2019 - #1 to Plan,+3.2% over plan; #2 over last year, +3.3%. • Streamlined project management, organized team, implemented and executed corporate strategy for 34 projects in 2019 increasing sales 8% over plan and 11% over last year. • Received #2 in company on customer satisfaction score (NPS), 2019. • Integrated an additional 1300+ zip codes for delivery, increasing sales $500K, 2019. • Evaluated, trained, implemented: Virtual Reality System (VR) enhancing customer experience, resulting in reduced return rate by 4.3%; increasing sales $6M, 2019. • Drove and exceeded plan by leading execution of company’s initiatives and selling capabilities in furniture, mattresses, and rug sales; resulting in increased sales of $5.3M. • Strong team leadership by recruiting talent, training, development, and data driven analytical decision making to remotely manage regional team, 7 district teams, and 89 stores. • Supervised 900+ home deliveries a day with timely execution by identifying truck capacities and ensuring white glove service results for each home delivery, resulting in NPS of 78/100. • Implemented new AM/PM delivery options increasing sales +$325K a month. • Designed and implemented new 48 Hour delivery system for mattresses in multiple metro locations contributing to increased sales. • Collaborated with Supply Chain, 3rd Party Delivery Providers with 6 hubs, Merchant, and Customer Service to ensure the best overall customer experience available. • Demonstrated strong management skills: interpreting, analyzing, and communicating financial data for best practices improvements. • Liaison collaborator between store/district management; evaluated current strategies, processes and procedures, to provide operational improvement. • Excellent verbal and written communications. Show less



Marshall Field's

• Retail
• 1 - 100 Employee

• Furniture Specialist

  • Mar 2000 - Feb 2007

  Multiple • Tasked with creating and developing new systems. • Collaborated and analyzed data into actionable plan with Supply Chain, Customer Service, Credit, and Merchants to evaluate, resolve, and enhance customers experience. • Managed conversion projects, established business rules, created and trained staff.

• Furniture Delivery Manager

  • Jan 2000 - Mar 2000

  Greater Minneapolis-St. Paul Area • Collaborated with 63 delivery drivers to provide the best delivery experience for the customer through facilitating and evaluating delivery practices to engage team to generate expected results. • Strong communication and organizational skills to enforce safety, accountability, an exceptional customer experience.

• Furniture Sales Manager

  • Aug 1993 - Jan 2000

  Greater Minneapolis-St. Paul Area -Worked at 3 different furniture galleries, with 4-18 direct report sales people . -Drove sales trends with excellent customer service by training, coaching, evaluating sales process and merchandise execution. -Managed metrics of returns, customer follow-up, survey scores to facilitate, evaluate and engage team to generate the expected sales results.