Experience

American International University-Bangladesh

• Bangladesh
• Higher Education
• 100 - 200 Employee

• Faculty Member & Advisor

  • Sep 2015 - Present

  1. Organize, implement and monitor programs and assessments for business management students. 2. Develop students' skills in communication across ethnic, cultural, ideological, and national boundaries. 3. Involved in course team activities and curriculum development for students. 4. Review student application, guide through the application and payment process and future career option. 5. Update and maintain a database of students’ information in UMS (University Management System). 6. Present course materials in a concise manner that encourage applied knowledge of theory to real world settings. 7. Establishing collaborative links with industrial, commercial and public organizations. 8. Other duties involved updating university library, conducting seminars and arranging skills development workshops. Show less



Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Supervisor & Trainer

  • Oct 2011 - Jul 2015

  1. Follow all relevant procedures so that work is carried out in a controlled and consistent manner. 2. Expert point of contact for sales & reservation, products & services, policies & procedures. 3. Maintain set standards of customer service across all markets. (Asia, Middle East & Africa, Europe, USA & Canada, Australia & New Zealand). 4. In charge of GRP (Frequent Flyer Programme) Training and medical procedure and collaborating with HQ for changes. 5. Observe Verint (HRIS) to monitor employee work adherence and to update personal records. 6. Working with local commercial bodies, government, airport, Finance, HR and ensure to meet corporate values. 7. Ensuring attention to detail and compliance with data protection and confidentiality. Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Conference and events Assisstant

  • Jun 2008 - Oct 2011

  1. Manage conference reception desk and day-to-day troubleshooting as they arise. 2. In charge of departmental health & safety training. 3. Infrastructure maintenance and services supporting the operations. 4. Keeping a stock record and ensuring replenishment to maintain stock level. 5. Assisting conference back office with operational needs. 6. Performing show rounds of meeting rooms to clients. 7. Exit interview with clients to comprehend business experience. 1. Manage conference reception desk and day-to-day troubleshooting as they arise. 2. In charge of departmental health & safety training. 3. Infrastructure maintenance and services supporting the operations. 4. Keeping a stock record and ensuring replenishment to maintain stock level. 5. Assisting conference back office with operational needs. 6. Performing show rounds of meeting rooms to clients. 7. Exit interview with clients to comprehend business experience.