Manager

• Nov 2022 - Present

Senior Analyst - Hospitality Advisory

• Nov 2021 - Nov 2022

• Sharpened analytical skills through viability reports which include performing a thorough market research, establishing the hotel supply and pipeline, modelling an operating forecast, and determining potential value creation and debt management• Honed financial modelling skills by constructing and utilising profit & loss projections, operating forecasts, pre-opening budget forecast and debt modelling• Assisted new hotel owners in navigating the pre-opening process, such as managing the operator selection, negotiating hotel management agreement terms, as well as liaising with architects, quantity surveyors and other consultants• Exhibited advanced Excel skills and complex problem solving skills throughout various projects

Hospitality Analyst

• Jun 2021 - Nov 2021

Marketing Coordinator

• Jul 2020 - Mar 2021

• Exhibited resourcefulness by performing in-depth research and designing a revenue management course to coach professional restauranteurs about the principles of revenue management strategies to maximise their sales and appeal to customers• Coordinated with upper management to deliver a thorough marketing plan to accelerate the growth of Norma Adeline Academy and achieve set targets• Shown initiative and innovativeness by recommending various improvements to fine-tune and integrate SEO, SEM and social media marketing strategies

Business Consultant

• Jul 2020 - Nov 2020

• Worked as part of a diverse team to develop a new strategy for Rosie, a women empowerment NGO, to grow and increase engagement with their target audiences• Displayed open-mindedness and attention to detail by performing both primary and secondary research to obtain a comprehensive understanding of Rosie’s pain points and their industry environment• Demonstrated ability to problem-solve and brainstorm potential solutions before prioritising the most effective ones, which included website optimisation, SEO strategies and tailoring posts to fit social media algorithms• Cooperated with Rosie to adapt quickly and empathised with their target audiences’ needs, resulting in a positive feedback and high satisfaction rate

Branch Supervisor

• Jul 2019 - Nov 2019

• Collaborated with core administrative team to surpass company objectives by maintaining an active communication channel and daily reports• Sharpened management skills by regulating inventory levels and pre-ordering supplies before running out • Established the training and coaching procedures of new recruits, optimizing staff performance levels • Collaborated with core administrative team to surpass company objectives by maintaining an active communication channel and daily reports• Sharpened management skills by regulating inventory levels and pre-ordering supplies before running out • Established the training and coaching procedures of new recruits, optimizing staff performance levels

Intern

• Nov 2018 - Jan 2019

• Applied critical thinking capabilities to find and fix leakage points on a coffee powder sifting machine, resulting in an overall waste reduction• Demonstrated analytical abilities by organizing 3 years’ worth of technical data• Used technical knowledge to verify efficiency of 2 air heating units, allowing me to determine the estimated output of the factory line• Utilised multitasking skills by coordinating multiple assignments to meet deadlines • Applied critical thinking capabilities to find and fix leakage points on a coffee powder sifting machine, resulting in an overall waste reduction• Demonstrated analytical abilities by organizing 3 years’ worth of technical data• Used technical knowledge to verify efficiency of 2 air heating units, allowing me to determine the estimated output of the factory line• Utilised multitasking skills by coordinating multiple assignments to meet deadlines

Kitchen Staff / Cashier

• Jun 2018 - Oct 2018

• Practiced communication skills by serving upwards of 150 customers per shift• Participated in a high performing team to ensure all customers’ demands were met, maintaining a rating above 4.5 stars on Google reviews• Exhibited ability to plan ahead by maintaining kitchen stock levels during peak hours • Practiced communication skills by serving upwards of 150 customers per shift• Participated in a high performing team to ensure all customers’ demands were met, maintaining a rating above 4.5 stars on Google reviews• Exhibited ability to plan ahead by maintaining kitchen stock levels during peak hours

Assistant Draftsman

• Nov 2017 - Feb 2018

• Showed efficiency in learning new software by picking up AutoCAD in less than a week before honing my AutoCAD proficiency by producing detailed drawings of over 50 products• Liaised with clients to edit AutoCAD drawings based on their requirements• Coordinated representatives from 3 different departments and utilised organizational skills to restructure the filing system for AutoCAD drawings • Showed efficiency in learning new software by picking up AutoCAD in less than a week before honing my AutoCAD proficiency by producing detailed drawings of over 50 products• Liaised with clients to edit AutoCAD drawings based on their requirements• Coordinated representatives from 3 different departments and utilised organizational skills to restructure the filing system for AutoCAD drawings