Experience

Oklahoma Department of Rehabilitation Services
• United States
• Government Administration
• 300 - 400 Employee
• Disability Specialist

  • Jul 2014 - Present


Farmers Insurance

• United States
• Real Estate
• 100 - 200 Employee

• Liability Adjuster Claims Specialist

  • Aug 2006 - Jul 2014

  Investigate and determine liability for casualty auto claims Hold a current Property and Casualty adjusters license Research information on the internet to complete claims files Communicate via the telephone approximately 7 hours a day Determine and report on subrogation potential Successfully completed two AICPCU/IIA courses, the INS21: Property and Liability Insurance Principles and the AIC36: Liability Claim Practices Take recorded statements and interview customers and claimants over the phone regarding auto accidents while handling multiple inbound calls Make contact with all parties to the claim Critically analyze and gather information for liability decisions to determine whether or not to pay or deny a casualty auto claim Handle difficult customers and make critical decisions on a daily basis Successfully completed Farmer's "Top Talent" Program When requested I serve as the team Supervisor in the supervisor's absence Work from home as a Virtual Employee



a la mode

• United States
• Retail

• Technical Support Assistant

  • Apr 2006 - Aug 2006

  Answered approximately 25 support calls and e-mails per day Performed troubleshooting on proprietary software quickly and efficiently to effectively manage customer's downtime Provided excellent customer service and entered call records into database Answered approximately 25 support calls and e-mails per day Performed troubleshooting on proprietary software quickly and efficiently to effectively manage customer's downtime Provided excellent customer service and entered call records into database



Raindance Communications, Inc

• Operations Specialist

  • Nov 2005 - Mar 2006

  Handled approximately eighty in-bound Customer-support phone calls per day in a call center environment while providing software supportAchieved exceptional phone etiquetteAssisted Customers with technical issues in "live" conferencing environmentsCommunicated clearly and patiently with a wide variety of Customers Performed technical troubleshooting for web based conferencingDocumented and compiled technical problems reported by Customers

• Account Fulfillment Specialist

  • May 2005 - Nov 2005

  Managed Customer accounts Efficiently organized and performed account modification requests



MICROS Systems Inc

• United States
• Software Development
• 700 & Above Employee

• Programmer

  • Mar 2005 - May 2005

  Served as 3rd Lead Programmer for high-profile point-of-sale installation at The Wynn Casino and Resort; Collaborated and consulted with casino managers in the development and creation of a point-of-sale database for all restaurants and sales outlets within the casino Analyzed and entered information to provide the most effective and organized database using MICROS's proprietary 9700 POS software Served as 3rd Lead Programmer for high-profile point-of-sale installation at The Wynn Casino and Resort; Collaborated and consulted with casino managers in the development and creation of a point-of-sale database for all restaurants and sales outlets within the casino Analyzed and entered information to provide the most effective and organized database using MICROS's proprietary 9700 POS software



MICROS of Colorado Inc

• United States
• IT Services and IT Consulting

• Project Manager/Lead Installer

  • Nov 2004 - Mar 2005

  Accomplished a dual casino point-of-sale installation using MICROS's proprietary 9700 point-of-sale software Trained management on the software and conducted training classes for casino staff Staged and installed all Customer PC equipment Accomplished a dual casino point-of-sale installation using MICROS's proprietary 9700 point-of-sale software Trained management on the software and conducted training classes for casino staff Staged and installed all Customer PC equipment

• Implementation Specialist

  • Sep 2003 - Oct 2004

  Managed point-of-sale system installations Prepared documentation, including preparation of training outlines, of Customer specific databases and report packages Conducted end-user staff and management training on all operational procedures Modified computer database, and related reports and documentation as required 90% travel throughout the United States to Customer sites Accomplished installations in Bermuda and the Bahamas Frequently had to adapt to new work environments Performed troubleshooting for malfunctioning databases Provided live support coverage at Customer sites to ensure a smooth transition



Sun Microsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Scheduling Manager

  • Mar 2002 - Aug 2003

  Scheduled over 100 contracts per week for processing and generating revenue Lead of the Quality Team Managed 5 employees Quality checked over 200 contracts per week Performed data entry and data maintenance Scheduled over 100 contracts per week for processing and generating revenue Lead of the Quality Team Managed 5 employees Quality checked over 200 contracts per week Performed data entry and data maintenance



The Booth Company

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Assistant Account Manager

  • Sep 2000 - Feb 2002

  Consulted with numerous Customers and maintained strong relationships Managed survey data for the creation of job performance reports Proofread and edited hundreds of reports and surveys Executed printing and binding of feedback reports Consulted with numerous Customers and maintained strong relationships Managed survey data for the creation of job performance reports Proofread and edited hundreds of reports and surveys Executed printing and binding of feedback reports