Experience

Ware2Go

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Director of Client Support

  • Jul 2021 - Present

  Atlanta, Georgia, United States



Nasdaq eVestment

• United States
• Financial Services
• 200 - 300 Employee

• Head of Global Client Service

  • Aug 2017 - Jul 2021

  Greater Atlanta Area Reported to the Chief Client Officer for eVestment, a Nasdaq Company. I was responsible for leading client support for a suite of SaaS based Analytics solutions with a focus on driving recurring client value, satisfaction, and growth. I managed a team of 20 Analysts across US, UK, Australia, Japan and Hong Kong. CSAT scores averaged 98% under my leadership while the client base doubled in size.

• Team Lead - Client Service

  • Oct 2014 - Jul 2017

• Senior Analyst - Client Service

  • Aug 2012 - Oct 2014

  London, Reino Unido • Provided client support for eVestment’s web-based institutional investment database and analytic applications. • Assisted with managing data population, data completion, accuracy and timeliness. • Created and maintained training content for a client knowledge-base (articles, guides, and videos). • Led ad-hoc training sessions for asset managers, institutional investors and consultants. • Reviewed and analyzed institutional investment manager data submitted to and distributed… Show more • Provided client support for eVestment’s web-based institutional investment database and analytic applications. • Assisted with managing data population, data completion, accuracy and timeliness. • Created and maintained training content for a client knowledge-base (articles, guides, and videos). • Led ad-hoc training sessions for asset managers, institutional investors and consultants. • Reviewed and analyzed institutional investment manager data submitted to and distributed through the company's website.



Crazy4Media Mobile

• Advertising Services
• 1 - 100 Employee

• Business Development (LATAM region)

  • Sep 2010 - Jul 2012

  Buenos Aires • My role was primarily to lead the development and success of new business in the area. • Active member of the MMA (Mobile Marketing Association) in Argentina.



Crazy4Media Mobile

• Advertising Services
• 1 - 100 Employee

• Business Development Assistant

  • Feb 2009 - Aug 2009

  Sevilla y alrededores, España