Experience

Consequence

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Operations | Founding Team Member

  • Oct 2020 - Nov 2023

  Consequence.world, a comprehensive platform for organizations to tackle carbon emissions and enhance sustainability through tools such as carbon accounting, goal tracking, and strategy implementation. By enabling data-driven decisions and providing resources for emission reduction, the platform supports businesses in actively addressing climate change and contributing to global environmental stewardship. As a Data Analyst, our role involves conducting data research and administration… Show more Consequence.world, a comprehensive platform for organizations to tackle carbon emissions and enhance sustainability through tools such as carbon accounting, goal tracking, and strategy implementation. By enabling data-driven decisions and providing resources for emission reduction, the platform supports businesses in actively addressing climate change and contributing to global environmental stewardship. As a Data Analyst, our role involves conducting data research and administration within various aspects of carbon accounting, such as corporate carbon footprints, science-based targets, emissions factors, and carbon reduction strategies. The collected data enhances Consequence's product, aiding organizational decision-makers in making cost-effective sustainable choices. This role also encompasses supporting customer and business development efforts, all contributing to the overarching mission of creating a consequence-neutral world. Show less



VenueScanner

• United Kingdom
• Events Services
• 1 - 100 Employee

• Customer Success

  • Jun 2016 - Oct 2020

  VenueScanner is an online platform that assists users in discovering and reserving event venues for various occasions. Through its user-friendly interface, individuals and businesses can search, compare, and book venues based on their preferences and event requirements. As a Data entry specialist involves accurately inputting and managing various types of data into computer systems and databases. I also handled Customer support role which involves addressing inquiries from users who are… Show more VenueScanner is an online platform that assists users in discovering and reserving event venues for various occasions. Through its user-friendly interface, individuals and businesses can search, compare, and book venues based on their preferences and event requirements. As a Data entry specialist involves accurately inputting and managing various types of data into computer systems and databases. I also handled Customer support role which involves addressing inquiries from users who are looking for event venues. This could include helping them navigate the platform, providing information about available venues, assisting with booking procedures, and answering questions about pricing and amenities. I help users resolve any issues or problems they encounter, guiding users through the process of searching for venues, comparing options, and making bookings on the platform. Show less



AIG

• United States
• Insurance
• 700 & Above Employee

• Customer Service

  • Nov 2016 - Mar 2018

  Philippines American International Group (AIG) is a globally renowned multinational insurance and financial services corporation. With a history dating back nearly a century, AIG has established itself as a prominent player in the insurance and financial sectors on a global scale. My role as a Customer support plays a pivotal role in ensuring positive interactions and satisfaction between a company and its customers. It involves providing assistance, guidance, and resolving inquiries or issues… Show more American International Group (AIG) is a globally renowned multinational insurance and financial services corporation. With a history dating back nearly a century, AIG has established itself as a prominent player in the insurance and financial sectors on a global scale. My role as a Customer support plays a pivotal role in ensuring positive interactions and satisfaction between a company and its customers. It involves providing assistance, guidance, and resolving inquiries or issues raised by customers regarding products, services, or any aspect of their interaction with the company. Effective customer support entails active listening, empathy, clear communication, and timely problem resolution, all of which contribute to building trust, fostering loyalty, and enhancing the overall customer experience. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Senior Associate

  • Oct 2013 - Dec 2015

  Philippines Capital One is a prominent and diversified financial services corporation renowned for its innovative approach to banking and credit. Capital One offers a wide range of financial products and services catering to individuals, businesses, and institutions across the United States and beyond. As a Senior Associate, my role involves assuming greater responsibility within the company. I am frequently assigned to assist in more intricate projects, initiatives, or processes that align with my… Show more Capital One is a prominent and diversified financial services corporation renowned for its innovative approach to banking and credit. Capital One offers a wide range of financial products and services catering to individuals, businesses, and institutions across the United States and beyond. As a Senior Associate, my role involves assuming greater responsibility within the company. I am frequently assigned to assist in more intricate projects, initiatives, or processes that align with my area of expertise. For instance, one of my key responsibilities includes conducting thorough investigations into credit disputes, meticulously updating customer profiles based on the findings of these investigations, and subsequently generating comprehensive reports for submission to credit bureaus. This multifaceted role requires a keen attention to detail, a deep understanding of credit-related matters, and a commitment to maintaining the accuracy and integrity of customer credit information. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Representative

  • Feb 2011 - Sep 2013

  Philippines HSBC, the Hongkong and Shanghai Banking Corporation, is a global banking and financial services institution with a rich heritage spanning over a century. HSBC is recognized for its extensive international network, offering a wide array of banking, investment, and wealth management services to individuals, businesses, and institutions worldwide. In my role as a Senior Associate, I am responsible for overseeing and ensuring the quality of customer data inputs into the database. This… Show more HSBC, the Hongkong and Shanghai Banking Corporation, is a global banking and financial services institution with a rich heritage spanning over a century. HSBC is recognized for its extensive international network, offering a wide array of banking, investment, and wealth management services to individuals, businesses, and institutions worldwide. In my role as a Senior Associate, I am responsible for overseeing and ensuring the quality of customer data inputs into the database. This involves meticulously validating submitted application documents and conducting necessary Know Your Customer (KYC) checks when required. My focus on maintaining accurate and compliant records contributes to a seamless and secure customer experience. Show less