Experience

ACACIA HEALTH (Palliative, Home Health & Hospice)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Business Development

  • Dec 2022 - Present



Mission Healthcare

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Hospice Area Manager

  • Apr 2021 - Dec 2022

• Hospice Account Manager

  • Jun 2018 - Dec 2022

  Mission Hospice believes that our patients deserve state-of-the-art medical care delivered with thoughtful consideration of their individual, personal beliefs and values. Hospice is designed to provide medical., social, psychological and spiritual support and focus on the quality of life for the patient and their family. Often the most common feedback from patients and families is that they wish they had enrolled with Mission Hospice earlier.



Kindred at Home

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Home Health Specialist

  • Jun 2017 - Jun 2018

  Compassionate Care from America's Leader in Home Health and Hospice. Call on physicians, hospitals, skilled nursing facilities management, discharge planners & case managers within an assigned territory to promote home health services. Build and maintain relationships. Prepare business plans and maintain target lists. Prioritize accounts in accordance with the sales plan. Liaise with patients and family members, offering support and information as they navigate through the home health process. Providing best customer service always for all trusted referrals. Show less



Mission Healthcare

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Account Manager

  • Jun 2015 - Jun 2017

  To have the privilege of caring for you or your loved one, Mission recognizes that it must stand alone with respect to quality of care and your experience as our customer. Mission’s core principles are based on providing our patients an experience that they will recommend to others. To have the privilege of caring for you or your loved one, Mission recognizes that it must stand alone with respect to quality of care and your experience as our customer. Mission’s core principles are based on providing our patients an experience that they will recommend to others.



Trails of Indochina

• Vietnam
• Travel Arrangements
• 1 - 100 Employee

• Marketing Coordinator, USA & Canada

  • Feb 2013 - Feb 2015

  Coordinated marketing efforts to increase national marketing/brand exposure within the North American market, along with communications to travel agent partners. Liaised with sales teams (inside and out), to promote company core destinations (and related travel product) via online platforms, webinar, PowerPoint presentations, networking events and social media. Updated profiles and marketing information through Consortia and key mega retail agency websites and newsletters. Created SOP (standard of procedures), product training manuals and provided CRM (Goldmine) training. Show less



Supermedia (formerly Verizon)

• Internet Marketing Specialist

  • Dec 2011 - Jun 2012

  Partnered with sales & marketing consultants and MAE's (major account executives) to renew client revenue or close new revenue accounts (internet only). Created supportive collateral, expedited and resolved internet performance issues to show value and best return on investment (ROI). Assisted with client visits and provided individual and department internet product training. Within the first six months an estimated $250,000 in annual revenue new and renewal sales was achieved as a result of my assistance. Show less

• Media Consultant

  • Nov 2010 - Nov 2011

  Developed advertising and marketing programs for small to medium size businesses; business to business sales (B2B) by driving traffic through search engine marketing (PPC), websites, mobile websites, social media, direct mail and print platforms. Built book of business through cold-calling strategies as well as servicing existing client base.

• District Sales Manager

  • Oct 2009 - Oct 2010

  Managed and coached sales and sales credit team members. Sales call assistance, account issues, lead generating, coaching reports, territory and time management, performance evaluations (KPI's) and goal setting.



Idearc Media/Supermedia (formerly Verizon)

• Los Alamitos, California

• Sales Trainer

  • Jun 2007 - Sep 2009

  Facilitated classroom training for new products, reinforcement training, lunch and learns and field training for sales team members. Provided one-on-one coaching to new hire sales staff following formal sales training through organizational techniques, territory control, product reinforcement and demonstrating sales call process. Territory included; southern and northern California, Arizona and Washington states. Facilitated classroom training for new products, reinforcement training, lunch and learns and field training for sales team members. Provided one-on-one coaching to new hire sales staff following formal sales training through organizational techniques, territory control, product reinforcement and demonstrating sales call process. Territory included; southern and northern California, Arizona and Washington states.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Premise Sales Consultant

  • Jun 2003 - May 2007

  Developed advertising and marketing programs for small to medium size businesses; business to business sales (B2B) by driving traffic through internet marketing (PPC), websites, mobile websites, social media, direct mail and print platforms. Built a book of business through cold-calling and multiple sales strategies as well as servicing existing client base. Specialized in delinquent accounts - expediting billing, errors, product performance or business organization issues. Collected lost revenue and/or set up payment arrangements to bring accounts to current status for renewal of existing or new marketing programs for the best return on their investment (ROI). Was able to exceed company retention goals year after year by building trust, overcoming objections, uncovering issues quickly and problem solving effectively. Show less