Senior Program Coordinator

• Jun 2022 - Present

Program Coordinator

• Oct 2021 - Jun 2022

Business Support Specialist

• Dec 2020 - Oct 2021

Customer Service Specialist and Team Leader Assistant

• Apr 2020 - Sep 2020

• Solved customer demands and assisted them during COVID 19 pandemic emergency.• Assisted our Interim Team leader by following up on customer service agents, tracking the KPIs and the management dashboard, conducting presentations

Recruiter

• Dec 2019 - Apr 2020

• Helped the talent acquisition team during the hiring season to reach the goals by recruiting people for the high-volume roles• Sourced and attracted candidates through different channels like job search platforms and job fairs• Managed the candidate workflow process and built a pipeline of candidate in the (ATS) Greenhouse.• Conducted phone-screening interviews • Organized hiring events and coordinate the interviews schedule with managers and administrative staff• Participating in campus recruitment events to promote the company • Assisted during on boarding process by introducing the company values and conducting a tour office for candidates and new hires. Show less

Bilingual Customer Service Specialist (Spanish and English)

• Feb 2019 - Dec 2019

• Resolved international customer demands related to accommodation services• Monitored the individual and team management dashboards for KPIs in order to develop collaborative strategies to reach team goals.

Consultant UNICEF-Mukira

• Jan 2018 - Aug 2018

• Project Manager: “National Adolescents Network to prevent youth violence Program” • Project Manager: “National Adolescents Network to prevent youth violence Program”

Director Regional Office

• Jan 2016 - Dec 2017

• Acted as Project Manager for “Culture of lawfulness for youth”(An international project funded by the USA government which developed learning programs and provided training to facilitators). • Built a project team from the scratch by designing the talent acquisition strategy • Implemented the end-to-end recruitment process to build the project team: including office staff and consultants. • Monitored results using the Logic Framework methodology • Managed the logistics and supply chain for massive workshops with young people and adolescents, hosting 500+ workshops over two years. • Engaged stakeholders including clients, specialist, organizations, social movements, and local governments to implement the project successfully. • Presented results and proposals to the executive board. Show less

Consultant

• Mar 2017 - Jun 2017

• Investigator and Content Developer: Designed an Online Training to build social skills to prevent violence and foster community participation. • Investigator and Content Developer: Designed an Online Training to build social skills to prevent violence and foster community participation.

Deputy Director Ministerial Affairs

• Sep 2013 - Dec 2015

• Organized logistics for the quarterly meeting of ministries and public officials in order to reach agreements that contributed to prevention and reduction of violence. • Oversaw and monitored expenditures on variety projects implemented across the country. • Organized logistics for the quarterly meeting of ministries and public officials in order to reach agreements that contributed to prevention and reduction of violence. • Oversaw and monitored expenditures on variety projects implemented across the country.

Deputy Director Citizen Participation

• Oct 2010 - Sep 2013

• Negotiated the violence prevention public budget with public officials of local governments. • Followed up local program implementation and their respective budgets. • Negotiated the violence prevention public budget with public officials of local governments. • Followed up local program implementation and their respective budgets.

Head of Partnerships Department

• Feb 2008 - Sep 2010

Coordinated agreements with non-governmental organizations to design and execute social programs. Coordinated agreements with non-governmental organizations to design and execute social programs.

Deputy Director and responsible of SME fund (Small and medium enterprises)

• Jul 2005 - Sep 2008

• Organized negotiation work teams with entrepreneurs and agricultural producers. • Trained young people to build business skills to develop entrepreneurship projects. • Follow up FONDO PyME in Morelos, State. • Organized negotiation work teams with entrepreneurs and agricultural producers. • Trained young people to build business skills to develop entrepreneurship projects. • Follow up FONDO PyME in Morelos, State.

Tourism and costumer service experience

• Jul 2002 - Dec 2004

Holiday job Front-desk: receptionist, cashier and sales call center Restaurant: dishwasher, hostess and cashier Artisan silver workshop: Helper of jewellers and silversmith Holiday job Front-desk: receptionist, cashier and sales call center Restaurant: dishwasher, hostess and cashier Artisan silver workshop: Helper of jewellers and silversmith