Senior Consultant

• Apr 2022 - Present

Change Facilitator

• Nov 2019 - Jan 2022

Foster a holistic culture of learning to improve patient safety by partnering with leaders vertically and horizontally in clinical and non-clinical divisions.Selected Achievements: + Coached mid-senior leaders to lead increasingly more complex change by enhancing communication strategies, increasing self-awareness, and improving staff inclusion and engagement+ Developed change program to support strategic initiatives leading to >30% decrease in serious safety events, including 90% decrease in patient falls with harm+ Built leadership development program to support HR initiatives including performance management, engagement, and culture of safetyExpertise: Quality Improvement and Patient Safety, Data Strategy, Employee Engagement, Leadership Development

Organization Development Consultant

• Jan 2017 - Aug 2019

Selected Achievements: + Provided coaching to clinical performance improvement coaches by developing an ongoing relationship-based coaching model for three academic medical centers. + Provided organization design consulting to a large academic medical center as it went through reorganization; led project management for the overall change strategy. + Partnered with early stage founders to develop organization philosophy, operating model, and talent planning and management.+ Facilitated workshop, enabling collaboration and defining the desired culture for growth at marketing and branding firm.+ Created and led personal development program to improve self-awareness for cohorts of high potential leaders.

Consultant

• Nov 2018 - Apr 2019

As a global leadership and change consultancy, we help leaders lift up and inspire others with a clear vision for the future, dig in to the hard work of change with confidence and calm, and lead forward by mobilizing their teams to create a better tomorrow. As a global leadership and change consultancy, we help leaders lift up and inspire others with a clear vision for the future, dig in to the hard work of change with confidence and calm, and lead forward by mobilizing their teams to create a better tomorrow.

Program Manager, Hospital Quality

• 2016 - 2018

Led assessment and development of whole-system quality and performance improvement program at the intersection of Dana-Farber Cancer Institute, Boston Children's Hospital, and Brigham and Women's hospitals. Selected Achievements: + Assessed the current state of quality program and developed strategy for integration across clinical divisions and operational departments.+ Identified winning strategy and gained executive support to develop multidisciplinary performance improvement program including data strategy and resourcing for multi-hospital system.+ Coached performance improvement teams of clinicians and administrators to improve quality of and access to care.

Project Manager, Clinical Regulatory Compliance

• 2015 - 2016

Led challenging, fast-paced patient safety and process improvement projects to enhance the hospital system’s regulatory compliance program. + Increased patient’s next-day access rate by 37% by assessing current and designing new processes.+ Conducted training needs analyses for complex audiences, collaborated laterally and vertically, and used on the job coaching to promote compliance for hospital accreditation.+ Set new benchmark for training by developing a triennial training and education program on regulatory standards and patient safety protocol.+ Identified gaps in compliance across hospital services and initiated project team to return to compliance.

Organization Development Consultant

• 2016 - 2018

Engaging with regional, national, multi-national, and intergovernmental clients on talent and OD opportunities, my work emphasizes the whole system of people and organization development. THE WORLD BANK GROUP - Washington, D.C. Conducted organizational assessment and design to increase overall team capacity, knowledge sharing, and productivity within the division.SUSTAINABILITY CONFERENCE - Lyon, FranceContributed to the design an execution of a conference on sustainability at the organization and community level.MERCK - Lyon, FranceRecommended employee engagement best practices for production line workforce across the Distribution Center. BRANDIA - San Jose, Costa RicaCo-designed and co-facilitated Appreciative Inquiry (AI) intervention on the topic of teamwork and leadership. Led to greater vertical alignment about who to partner with and clarity around mission. SHANXI DEXIAN SCIENCE AND TECHNOLOGY CO. - Taiyuan, ChinaLed team to design and facilitate motivation, AI, and change management intervention. Led to greater sense of teamwork and partnership, collaboration, and personal ownership and commitment. ACADEMIC RESEARCH - GlobalConducted action research on how gifted adults engage with and at work and how organizations can identify and utilize their energy.

Quality Coordinator and Outcomes Analyst

• 2015 - 2015

Gaylord Specialty Healthcare is a non-profit specialty post-acute hospital specializing in medical management and rehabilitation for patients who have experienced an acute illness or a traumatic accident. Selected Achievements: + Drove high reliability training program to shift behaviors and culture toward increased trust, teamwork, and safety from management to frontlines.+ Facilitated all-level performance improvement roundtable to brainstorm and improve care quality and patient experience. + Improved patient accessibility and throughput by 17% by leading end-to-end process redesign.

Outcomes Analyst

• 2014 - 2015

Quality Associate

• 2013 - 2014

The Spaulding Network offers world-class inpatient and outpatient care through a network of 4 inpatient facilities and more than 20 outpatient centers located throughout Eastern Massachusetts. Our mission is to provide exceptional clinical care, promote medical education, and advance research in rehabilitation medicine.Selected Achievements: + Strategized and integrated human processes, policies, and technology systems of six hospitals in a single hospital network to create a unified patient care brand.+ Conducted gap assessment, bridged relationships across all sites, and developed training materials for 1000+ employees.+ Created on-the-job coaching program for ongoing regulatory compliance training of clinical staff.