Experience

First Data Commercial Services

• United States
• Financial Services
• 500 - 600 Employee

• Sr. Systems Programmer

  • Feb 1997 - Present



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Process Engineer - Distributed Source Management

  • Jan 2012 - Jun 2014

  The role of this team is to secure intellectual property for customer facing distributed platforms in a central repository, enforcement of company source control policies, and to provide a process and infrastructure to automate deployments. I provided administrative and technical support for CA Harvest SCM, CA DSM, and internally developed applications that integrated the products and automated deployment processes. Implemented data redundancy and disaster recovery procedures and recommended future architectural improvements. Assisted development teams in transitioning applications to the process and adopting proper change and control processes.

• Process Engineer - Enterprise Infrastructure Monitoring

  • Sep 2010 - Jan 2012

  Support and configuration of distributed systems monitoring and fault notification infrastructure.Administration of CA NSM, CA WMO, Tivoli BSM.

• Sr. Systems Programmer - Global Service Management

  • Nov 2006 - Sep 2010

  Architecture, technical management, and implementation of a global IT Service Management infrastructure to replace 32 independent problem and change management systems located at various company sites around the world.Built a high availability, PCI compliant, three-tier architecture located in a US data center with modified servers on the logic tier located in 13 European countries to satisfy EU regulations regarding geographic location of PII data.Integrated with Microsoft Active Directory for authentication of US users and developed a hybrid authentication method for APAC, EMEA and LATAM users.Scaled infrastructure to accommodate 25,000 users when analyst access requirements were expanded.Designed, implemented, automated, and proved disaster recovery in under five minutes with zero loss of committed data.Activated CA-CMDB functionality and provided data normalization, data modeling, knowledge development, and technical support to a newly formed group of CMDB technicians.Integrated CA SDM with CA Spectrum, CA NSM, CA APM, and various legacy applications.Created architectural, technical, and knowledge base documentation.Developed team members, wrote training guides and conducted user training.Provided technical leadership and ongoing functional and performance enhancement.

• Production Support Analyst - Configuration Management

  • Jul 2005 - Nov 2006

  Software configuration management and development of company source control methodologies. Creation and maintenance of deployment records and security controls for external auditing teams.

• Systems Administrator - Problem and Change Management

  • Oct 2002 - Jul 2005

  Selected for a special project to design, architect, and implement a problem management system using CA Uncenter Service Desk that would allow the company to bring desktop support and user provisioning back in house. Following the implementation and completion of user training, I provided singular ongoing technical support, administration, customization and enhancement of the environment.

• Automation Analyst - Command Center Modernization

  • Aug 2000 - Oct 2002

  This was a select team formed by senior management to address modernization of computer operations and customer support by identifying and addressing process deficiencies. As a team we evaluated potential products, established the architecture and implemented a monitoring and notification infrastructure centered on CA Unicenter TNG (now CA NSM) and CA OPS/MVS, which dramatically improved fault identification and time to resolution. With this core framework in place I continued to identify processes that needed improvement and built solutions and additional functionality.

• Technical Analyst - Mainframe Operations

  • Nov 1999 - Aug 2000

  Monitoring of mainframe production processing stream and schedules for proper execution and performance as well as providing restart assistance and external customer support.

• Computer Operator III - Data Center Operations

  • Mar 1998 - Nov 1999

  Assigned and supervised duties and tasks for data center library staff while, mentoring, and assisting as needed. Served as a liaison between Mainframe Operations, and Output Operations to insure timely and accurate service to both.

• Computer Operator I - Data Center Operations

  • Jul 1997 - Mar 1998

  Maintained organization of a 1.3 million volume tape library and 14 StorageTek automated libraries. Daily validation of outgoing and returning vault sets. Setup and execution of mainframe output jobs for delivery to external customers.