Experience

The Council on Alcohol and Drugs

• Non-profit Organizations
• 1 - 100 Employee

• Associate Director of Drug Free Workplace/DOT - Client Services

  • Feb 2006 - Present

  I'm responsible for the client-services and membership management strategy of our 43 year-old nonprofit agency. I set the agenda for how the agency interacts with our members, clients and customers. I guide the philosophy that the agency employs to serve our members and clients. I translate our client service philosophy throughout the organization via emails, conference calls and face-to-face meetings.



Dataforce

• Client Services Associate

  • Jul 1989 - Jul 2000

  Created, tested, verified, distributed and tracked all software products. Set up orders and assigned and managed customer service reps. Assisted client service reps in determining client needs. Scheduled all training classes, hotel, lunches and transportation for trainees. Created and maintained code for database. Provided total rewrite of two product manuals for corporate office in Ga. and branch office in Colorado. Organized User Seminars and Conventions. Responsible for Human Resources activities for 30 employees. Negotiated company insurance policies.



Jentoro Leasing

• Customer Service Manager

  • Apr 1990 - Dec 1998

  Performed customer service duties including handling: Accounts Payable, Accounts Receivable, General Ledger, Reconciliation of Bank Statements, Invoicing, Corporate Taxes, Liasion with Corporate Attorneys and Debt Collection.