Jason White
Implementation Coordinator at Premier Payroll Services, Inc- Claim this Profile
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Bio
Michael Tancredi
I have known Jason since 2016. He has a quiet confidence, borne from his experience and empathy. Jason is "magic" with his colleagues and his clients. I have worked with him on some cross-departmental projects over the past 2 years, and I am continually amazed at how Jason manages the chaos, identifies issues, settles any doubts, picks up any broken pieces and somehow forges a stronger relationship with clients and colleagues than before other peoples' problems are thrust on him. If you find a way to add Jason to your team, you have an incredible individual who always adds very strong tangible and intangible value to your organization.
Aaron Levin
Jason is a great person, valuable to any organization he is employed for.
Michael Tancredi
I have known Jason since 2016. He has a quiet confidence, borne from his experience and empathy. Jason is "magic" with his colleagues and his clients. I have worked with him on some cross-departmental projects over the past 2 years, and I am continually amazed at how Jason manages the chaos, identifies issues, settles any doubts, picks up any broken pieces and somehow forges a stronger relationship with clients and colleagues than before other peoples' problems are thrust on him. If you find a way to add Jason to your team, you have an incredible individual who always adds very strong tangible and intangible value to your organization.
Aaron Levin
Jason is a great person, valuable to any organization he is employed for.
Michael Tancredi
I have known Jason since 2016. He has a quiet confidence, borne from his experience and empathy. Jason is "magic" with his colleagues and his clients. I have worked with him on some cross-departmental projects over the past 2 years, and I am continually amazed at how Jason manages the chaos, identifies issues, settles any doubts, picks up any broken pieces and somehow forges a stronger relationship with clients and colleagues than before other peoples' problems are thrust on him. If you find a way to add Jason to your team, you have an incredible individual who always adds very strong tangible and intangible value to your organization.
Aaron Levin
Jason is a great person, valuable to any organization he is employed for.
Michael Tancredi
I have known Jason since 2016. He has a quiet confidence, borne from his experience and empathy. Jason is "magic" with his colleagues and his clients. I have worked with him on some cross-departmental projects over the past 2 years, and I am continually amazed at how Jason manages the chaos, identifies issues, settles any doubts, picks up any broken pieces and somehow forges a stronger relationship with clients and colleagues than before other peoples' problems are thrust on him. If you find a way to add Jason to your team, you have an incredible individual who always adds very strong tangible and intangible value to your organization.
Aaron Levin
Jason is a great person, valuable to any organization he is employed for.
Experience
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Premier Payroll Services, Inc
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United States
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Financial Services
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1 - 100 Employee
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Implementation Coordinator
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Nov 2022 - Present
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PrimePay
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United States
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Software Development
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400 - 500 Employee
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Client Success Manager, Payroll
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Mar 2020 - Nov 2022
● Led a team of thirty representatives across the Online Payroll and Service Departments responsible for managing over 5,000 clients ● Worked effectively with staff and management to achieve a 90% retention rate across client portfolio over the past year ● Ideated and implemented a workstream allowing the client success team to effectively share direct client feedback with the product and engineering team. This resulted in faster issue resolution, quicker time to launch for new features and higher client satisfaction ● Implemented procedures to improve NPS score for Online Payroll Department from -5 to 36 in 2021 by focusing on improvement of KPIs across department (80% of calls answered within 20 seconds and less than 15 second Average Wait Time) ● Awarded PrimePay 2020 212° award for exceptional service and leadership Show less
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Client Success Supervisor, Online Payroll
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Jun 2019 - Mar 2020
● Independently handled accounts for thirty of the companies most profitable clients ● Formalized curricula, instructions, and documentation to optimize onboarding of new hires ● Managed escalated client issues and trained team on best practices to handle situations in the future leading to a 35% reduction in client escalations
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Client Success Representative, Online Payroll
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May 2014 - Jun 2019
● Collaborated with executive leadership on development and implementation of VIP client service model that included top one hundred clients ● Assisted engineering team with rollout of new web-based client facing platform by analyzing requirements and performing user acceptance testing
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American Bank
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Banking
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200 - 300 Employee
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Mortgage Banker
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Oct 2012 - May 2014
● Independently handled customer accounts through the refinancing/purchase process with total loan volume over $25 million ● Worked with management to develop and carry out marketing plan through networking and social media ● Independently handled customer accounts through the refinancing/purchase process with total loan volume over $25 million ● Worked with management to develop and carry out marketing plan through networking and social media
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Education
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2010 - 2012
West Chester University of Pennsylvania
Bachelor of Science (B.S.), Marketing -
2008 - 2010
Penn State University
Marketing
Community
