Tuan Tran

Project Manager at KDDI Vietnam
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Contact Information
us****@****om
(386) 825-5501
Location
Ho Chi Minh City, Vietnam, VN

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Credentials

  • Learning ITIL®
    LinkedIn
    Feb, 2022
    - Oct, 2024
  • LPI 1 & 2
    Nhat Nghe Education JSC
    Jan, 2017
    - Oct, 2024
  • CCNA
    VNPRO Center
    Jan, 2015
    - Oct, 2024

Experience

  • KDDI Vietnam
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • Dec 2018 - Present

      - Communicate with Stakeholder to conducts requirements gathering for projects- Building project plans for assigned projects- Develops and maintains process flow charts and Standard Operating Procedures for Operation & Customer Support Departments- Handling escalated complaints and/or appeals related to closeout decisions. Working with relationship partners, where necessary, to assist in resolution. Documenting and tracking all findings and outcomes of each investigation- Assisting with compiling reports and summary statistics on investigation outcomes and actions. Assisting with additional branch support functions as needed

    • Senior Training And Development Specialist
      • Apr 2018 - Present

      - Lead, design, develop, and implement assigned training, activities and projects- Create instructional activities, learning assessments, and participant /instructor guides- Create, design the training course with a Learning Management System (Moodle)- Update documentation and all other resources used by customer service teams. Effectively communicate product and system updates to respective customer service teams in a timely manner

    • Technical Operations Specialist
      • Oct 2015 - Apr 2018

      - Monitoring and controlling network operation in global (IP-VPN, Satellite, Cloud, Server) 24/7- Creating, updating and closing customer requests and trouble tickets for client within required time frames- Troubleshooting network issue by negotiating with other Global Partners - Work collaboratively with other team (Local NOC, Provisioning team) for advance troubleshooting- Report and escalate issue to higher level in order to resolve the issue to the customer's complete satisfaction.

  • FTS Solutions
    • Network Infrastructure Intern
      • May 2015 - Oct 2015

      - Developing enterprise network infrastructure including server, router, switch, CCTV, POS,... - Maintenance and upgrade customer's system - Developing enterprise network infrastructure including server, router, switch, CCTV, POS,... - Maintenance and upgrade customer's system

Education

  • HCM City University of Transport
    Bachelor's degree, Computer Systems Networking and Telecommunications
    2011 - 2015

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