Experience

Tenderloin Housing Clinic

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Director of Information technology

  • Jun 2010 - Present



Center for Elders Independence

• Interim Manager of IT

  • May 2006 - Mar 2009

  Directed IT operations for company under limited supervision by Executive staff. Designed, planned, and researched IT solutions. Represented department in operations and Director staff meetings. Designed business dashboards to monitor operations and identify trends. Performed data analysis and plotted trends to identify opportunities for business improvements. Optimized network performance for multi-site clinical operations, resulting in near perfect availability and continuity. Drafted and filed federal reports for Medicare Advantage plan.



University of California

• United States
• Higher Education
• 700 & Above Employee

• Technical Services Manager

  • Aug 1998 - Feb 2006

  Managed network operations across multiple subnets, network protocols and physical locations to ensure connectivity to students, staff, and faculty locally and while traveling abroad. Implementation, integration and troubleshooting for servers, routers, security peripherals, remote access, wireless, storage devices, and peripherals. Researched, tested, implemented software and services. Established and Implemented procedures for help desk operations. Trained employees and users in the services operation and use. Created a multi platform (IIS, Apache, Tomcat, Netscape enterprise) web presence generating content from multiple sources. Designed and implemented database back-end for content organization and control. Created streaming media web publishing access and control for live and on-demand presentation of faculty meetings, lectures, seminars, instruction, and conferences. Researched and implemented secure 40+ node Proxim wireless network with managed access and bandwidth control. Delivered internal design, implementation, and cost analysis of current server operations.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Satellite Communications Payload Controller

  • Jan 1987 - Nov 1993

  Led personnel in the operation of all equipment to perform tasks of database management, satellite maneuvering, communications payload configuration, and alignment of satellite control components. Installed software and hardware to company computers to upgrade capabilities. Performed duties of account management of user files and access. Designed maintenance programs and assigned responsibilities, resulting in a commendation for highest reliability score of 99.7% on annual communication evaluation. Received commendation for contribution to perfect maintenance record of all terminal equipment 2 years running. Managed local network of a secure multi-homed international data network. Reviewed and stressed network security measures. Designed new security measures for data management.