Experience

Tecnologías de la Información en Salud - TISAL S.A

• Chile
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Partner Subgerente de Tecnologia

  • Nov 2021 - Present

  Responsable de la relación entre las áreas internas de Tisal y los equipos de clínicas bajo su responsabilidad, asegurando una estrategia de comunicación fluida para la atención de requerimientos. Levantamiento de necesidades y coordinación de equipos internos y externos para asegurar entrega de servicios en las diferentes áreas. Obtener una mirada de negocio para establecer una estrategia TI alineada con ella y que permita proveer un servicio que apoye en la eficiencia y mejoramiento continuo. Show less



LATAM Airlines

• Chile
• Airlines and Aviation
• 700 & Above Employee

• Jefe de proyectos Carga

  • Feb 2019 - Nov 2021

  Responsable del Liderazgo de proyectos Transversales y Comerciales. Durante el 2019 lidera exitosamente proyecto de mejora en experiencia de clientes en Sudamérica.En 2020 lidera adicionalmente iniciativas operacionales.Durante 2021, lidera la implementación worldwide de herramientas de reserva digital a nuestros clientes.

• Service Projects Supervisor

  • Mar 2016 - Feb 2019

  Led the “New Sales and Service Model” project for the domestic Latam business unit in airports, from design to execution and corrective monitoring. Minimized impact to internal operations and final customer perception. Also led the implementation of the behavioural and technological transformation project for airport service teams.

• Quality and Continuous Improvement Supervisor

  • Oct 2011 - Mar 2016

  Managed the quality and continuous improvement process at sales offices in Argentina, Ecuador, Peru and in External regional offices. Led the perception and execution measurement process at sales offices, improving customer service satisfaction levels by 20% while also improving service levels.Oversaw the management of branch indicators, proposing and promoting quality improvements (in coordination with multiple organizational departments) which had a positive impact on POS.



CSAV

• Maritime
• 400 - 500 Employee

• Channel Coordinator

  • Oct 2008 - Oct 2011

  Was promoted to manage one of the major company projects – E-Commerce – due to excellent performance evaluations. Implemented control and regional channel operations procedures. Actively participated in the definition, standardization and continuous process improvement for customer contact throughout the company agency network and for the digital channel. Designed, implemented and controlled tools that improved efficiency in administrative processes, such as a customer administration tool, Sales Force Management (SFM) and E-Commerce. Show less



Duoc UC

• Education Administration Programs
• 700 & Above Employee

• Director of Student Affairs

  • Jun 2005 - Oct 2006

  Created and developed the Student Affairs department, responsible for financial counselling (student credits and scholarships). Managed the student job board. Led the organization and monitoring of extracurricular and sports workshops, as well as the organization and execution of leisure and cultural activities. Created and developed the Student Affairs department, responsible for financial counselling (student credits and scholarships). Managed the student job board. Led the organization and monitoring of extracurricular and sports workshops, as well as the organization and execution of leisure and cultural activities.