Richard Heap

IT Business Partner at Titan IT New Zealand
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, NZ
Languages
  • English -
Skills

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Duncan Whitfield OBE

I had the pleasure of working with Richard over more than ten years. In the later years, he acted as Head of ICT during a period of radical change. He managed the function with great skill and was always supportive to his team, colleagues and contractors. He was never afraid to lend his detailed technical capabilities to tackle a range of issues and support new development. I wish Richard all the very best in his future ventures and will miss his humour and common sense approach.

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2020
    - Nov, 2024
  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice
    May, 2019
    - Nov, 2024
  • TOGAF 9 Certified
    The Open Group
    Oct, 2018
    - Nov, 2024
  • PRINCE2 Foundation
    APMG-International
    Mar, 2007
    - Nov, 2024
  • PRINCE2 Practitioner
    APMG-International
    Feb, 2008
    - Nov, 2024

Experience

  • Titan IT New Zealand
    • New Zealand
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Business Partner
      • Sep 2020 - Present

  • Christchurch City Council
    • New Zealand
    • Civic and Social Organizations
    • 700 & Above Employee
    • Solution Architect
      • Apr 2017 - Sep 2020

      Hybrid role, part Enterprise Architect, part relationship management focussed on City Services such as Water, Waste, Transport and Asset Management. Working with fellow Architects, project managers and business stakeholders to advise and help define and deliver solutions to business problems. Hybrid role, part Enterprise Architect, part relationship management focussed on City Services such as Water, Waste, Transport and Asset Management. Working with fellow Architects, project managers and business stakeholders to advise and help define and deliver solutions to business problems.

  • Home
    • Career Break
      • Apr 2016 - Mar 2017

      I took time out to renovate house to rent out before emigrating to New Zealand I took time out to renovate house to rent out before emigrating to New Zealand

  • Southwark Council
    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • Head of Technology
      • May 2010 - Mar 2016

      IT service and contracts specialist combined with technical leadership for the council. My team (12 FTEs) led our Digital implementation, managed all contracts (£6m pa) and budgets (£10.5m revenue, £2m capital) for the division. • I implemented the My Southwark personalisation portal for online services (council tax, rents, benefits, business rates, repairs, library services) • I led a complex IT datacentre consolidation programme (2 years £3m). Moved to 2 managed data centres (99.98%… Show more IT service and contracts specialist combined with technical leadership for the council. My team (12 FTEs) led our Digital implementation, managed all contracts (£6m pa) and budgets (£10.5m revenue, £2m capital) for the division. • I implemented the My Southwark personalisation portal for online services (council tax, rents, benefits, business rates, repairs, library services) • I led a complex IT datacentre consolidation programme (2 years £3m). Moved to 2 managed data centres (99.98% availability) with Disaster Recovery and off-site backup. Generated £5m in capital receipts • I led the procurement of a new strategic IT outsourcing contract saving £2.5m annually During this period I also took on additional acting duties for a period of 3 years covering the vacant role of Head of IT.

    • Partnership & Information Strategy Manager
      • Apr 2007 - May 2010

      Business Relationship Manager within Corporate IT, covering Social Care, Education and Legal Services portfolios. Managing 3 support staff and residual departmental budgets. • Supporting the Head of IT to develop runner-up best IT Strategy in Computing Magazine Awards • Implementing IT Professional Development Scheme for all staff in IT division

    • Information Systems Manager, Health & Social Care Department
      • Jun 2000 - Apr 2007

      Departmental IT Manager, managing 20 staff, an operational budget of £500k and a £3m capital programme • Delivered IT strategy with approved funding for new Social Care systems (£2.3m) • Project managed a number of corporate IT projects (modern digital telephony implementation £0.9m) on budget and time without disruption

  • Royal Free London NHS Foundation Trust
    • Hospitals and Health Care
    • 700 & Above Employee
    • IT Manager
      • May 1998 - Jun 2000

      Running the IT Service for a large foundation NHS Trust (5000 staff) covering the IT Service Desk, Desktop, Networks and Server teams (12 direct reports). Running the IT Service for a large foundation NHS Trust (5000 staff) covering the IT Service Desk, Desktop, Networks and Server teams (12 direct reports).

Education

  • University of Hertfordshire
    BSc (Hons), Computer Science

Community

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