Patient Support Associate

• Apr 2022 - Present

Health Advocate

• Jun 2020 - Jun 2021

· Served as part of a care team alongside an MD and NP for a panel of 60+ patients across Bronx, Queens, Manhattan and Brooklyn. · Made outbound calls to 400+ VillageCareMax members with intentions to build trust and convert patients to have Galileo as PCP. · Prospected leads during the HealthFirst launch and contacted 6,000 patients collectively with the delivery team to increase engagement. · Attended home visits, took vitals, drew blood and processed labs. · Maintained clear communication with patients and third parties to manage specialist appointments, address food insecurity, ensure transportation to appointments, and handle claims/billing issues. · Founded and advocated for the start of Galileo’s Diversity team. Show less

Teaching Artist (DISOBEY)

• Nov 2018 - Jan 2020

· Managed two Cornerstone after school programs for ages 14-21 consisting of ~15 participants each. · Crafted weekly lesson plans around self-sustainability as an independent artist, songwriting, literature, and current events. · Provided resources to support participants' wellness, reading, writing, and communication skills to support a foundation for self-empowered leaders interested in community building & civic engagement. · Worked with participants to prepare culminating events and projects such as showcases and chapbooks. Show less

Server

• Oct 2017 - Apr 2019

· Managed incoming phone calls regarding reservations while keeping track of daily guests using OpenTable. · Entered incoming takeout and dine-in requests into Breadcrumb to keep track of orders. · Prepped tables for new guests, while greeting and seating clients and running food and beverages out to the floor. · Followed up with diners throughout their stay to ensure a quality experience and communicate any compliments or concerns to management. · Assisted with marketing music nights, and performed as a featured artist for various shows. Show less

Front Desk Manager

• Jan 2016 - Jan 2019

· Answered incoming inquiries via phone/email, reviewed mail, processed invoices, and managed social media, calendars and instructor schedules.· Greeted clients, promoted community presence, and created a welcoming environment for all.· Checked prospective and current clients into classes, promoted and sold class packages, and converted non-paying clients by building relationships during their initial free classes. · Utilized Mindbody for client management, check-ins, creation of new client profiles, e-mail blasts and other clerical duties.· Updated calendars with events, appointments, meetings and bookings for each room within the studio.· Ensured all client accounts were paid and up-to-date.· Main POC for customer resolution and escalations regarding memberships and classes.· Promoted GoFundMe launch for summer program and reached $5K goal.· Created a community platform for Bronx artists to earn income and become self-sufficient. (@livefromunderny). Show less

Assistant Director @ Roots & Rivers Cultural Arts Camp

• Aug 2017 - Sep 2018

· Trained junior staff on fire and traffic safety for field trips and leaving the building as well as conflict resolution and health/safety. · Assisted with program planning, hiring and training interns, branding and promotion via social media including street teams to assist the facility out of which the program was run out of.· Directed performance showcase at the end of summer/school year for parents to see progress.· Planned 8-week lesson curriculum integrating poetry, Hip-Hop history, and drama for ages 5-12 during summer program. · Taught weekly Hip-Hop dance class during school year. Show less

Social Media/Copy Intern

• Jun 2018 - Aug 2018

· Worked on original copy for products including website descriptions, food items, e-mail blasts, packaging, and social media content for Brad's and Little Duck Organics. · Created branded social media calendars with themed days. · Recorded meeting minutes during staff production as well as minutes from product pitches and influencer interviews. · Worked alongside graphic design team to create posts, decks, graphics and visual content. · Worked on original copy for products including website descriptions, food items, e-mail blasts, packaging, and social media content for Brad's and Little Duck Organics. · Created branded social media calendars with themed days. · Recorded meeting minutes during staff production as well as minutes from product pitches and influencer interviews. · Worked alongside graphic design team to create posts, decks, graphics and visual content.

Head Hostess

• Jun 2015 - Jan 2016

· Trained and managed members of the hostess team on telephone etiquette, OpenTable for reservations, and POS for phone deliveries. · Followed up with high-volume of diners to ensure a quality experience and communicate any compliments or concerns to management. · Greeted guests upon arrival while managing waitlist expectations. · Processed telephone delivery orders and upsold whenever possible. · Studied Mexican cuisine and Tequila to better sell and inform patrons. · Trained and managed members of the hostess team on telephone etiquette, OpenTable for reservations, and POS for phone deliveries. · Followed up with high-volume of diners to ensure a quality experience and communicate any compliments or concerns to management. · Greeted guests upon arrival while managing waitlist expectations. · Processed telephone delivery orders and upsold whenever possible. · Studied Mexican cuisine and Tequila to better sell and inform patrons.

Server/Barback

• Sep 2014 - Feb 2015

· Greeted guests and promoted a friendly and family-like environment. · Restocked supplies before shift such as wines, bar fruits, coffee and more. · Brought food to customers while staying on top of seated guests and up-keeping tables. · Maintained up-to-date knowledge of menu items, and wines to better sell to customers. · Greeted guests and promoted a friendly and family-like environment. · Restocked supplies before shift such as wines, bar fruits, coffee and more. · Brought food to customers while staying on top of seated guests and up-keeping tables. · Maintained up-to-date knowledge of menu items, and wines to better sell to customers.

Barista/Server @ Bouchon Bakery (TWC)

• Oct 2013 - Mar 2014

· Assisted clients with orders from inception to checkout. · Crafter espresso beverages, cappuccinos, lattes, café au laits, and cold brewed coffee. · Trained in sanitation standards and opening/closing procedures for the bakery. · Assisted clients with orders from inception to checkout. · Crafter espresso beverages, cappuccinos, lattes, café au laits, and cold brewed coffee. · Trained in sanitation standards and opening/closing procedures for the bakery.

Sales Associate/Stock Specialist

• Sep 2012 - Sep 2013

· Responsible for transferring merchandise between stores, leading inventory, and scheduling. · Oversaw and trained a team of 15 stock associates on replenishment, visual standards, sales, and customer service. · Collaborated with Sales, Ops and Visual teams to open the SoHo Flagship with 60,000 units and prepared the floor and stockroom for launch. · Responsible for transferring merchandise between stores, leading inventory, and scheduling. · Oversaw and trained a team of 15 stock associates on replenishment, visual standards, sales, and customer service. · Collaborated with Sales, Ops and Visual teams to open the SoHo Flagship with 60,000 units and prepared the floor and stockroom for launch.

Constituent & Office Intern

• Jun 2012 - Aug 2012

· Answering phone calls and emails from constituents and addressing or documenting their needs and complaints pertaining but not limited to, immigration, legislation changes, and other issues afflicting District 17 in The Bronx. · Answering phone calls and emails from constituents and addressing or documenting their needs and complaints pertaining but not limited to, immigration, legislation changes, and other issues afflicting District 17 in The Bronx.