Paralegal for BT Openreach

• Jan 2021 - Present

Claims Handler

• Aug 2020 - Nov 2020

Claims Handling:- Adhere to all relevant policies, local processes, regulatory and business service level agreements- Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems- Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post- Escalate where appropriate any fraud indicators highlighted from fraud measures in place- Take pre-emptive steps to enhance… Claims Handling:- Adhere to all relevant policies, local processes, regulatory and business service level agreements- Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems- Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post- Escalate where appropriate any fraud indicators highlighted from fraud measures in place- Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties- Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place- Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming- Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.Legal Activities:- Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings- Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate- Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks accordingly- Work as “One-Team” in collaboration with the teams Tenant & Landlord Litigator and the approved legal services provider to ensure that the legal service provided is robust, low risk and efficient. Show more Show less

Operations Assistant

• Jun 2018 - Sep 2019

VPJ Solutions Ltd operate as a consolidator of school supplies, providing a premium packaging and delivery service of goods to schools across the globe. I have worked as an Operations Assistant on two separate occasions for VPJ Solutions Ltd, ultimately being a summer job in-between my time studying at university. Firstly, I worked in the summer of 2018, and secondly, in the summer of 2019.My responsibilities as an Operation Assistant varied, but mostly included:-… VPJ Solutions Ltd operate as a consolidator of school supplies, providing a premium packaging and delivery service of goods to schools across the globe. I have worked as an Operations Assistant on two separate occasions for VPJ Solutions Ltd, ultimately being a summer job in-between my time studying at university. Firstly, I worked in the summer of 2018, and secondly, in the summer of 2019.My responsibilities as an Operation Assistant varied, but mostly included:- Accurately checked stock receipts and invoices- Repackaged client orders efficiently to maximise use of limited resources- Verified order details including registered numbers, manufacturers details and ensuring delivered items matched the clients order- Designed labels for specific orders to ensure clear and accurate identification Show more Show less

Leisure Assistant

• Oct 2016 - Sep 2017

My role as a Leisure Assistant was to assist with the overall running of the Community Sport facilities, including the Northgate Sports Hall and the 3G football pitch.This running of the facilities required me to interact with users, consisting of taking telephone and face-to-face bookings, collecting and processing payments, and ultimately, assist with the delivery of Community Sport programmes, such as Friday Night Football, Soccer Stars and Outreach Sports Club.Additionally… My role as a Leisure Assistant was to assist with the overall running of the Community Sport facilities, including the Northgate Sports Hall and the 3G football pitch.This running of the facilities required me to interact with users, consisting of taking telephone and face-to-face bookings, collecting and processing payments, and ultimately, assist with the delivery of Community Sport programmes, such as Friday Night Football, Soccer Stars and Outreach Sports Club.Additionally, it also entailed carrying out cleaning and monitoring duties to ensure that facilities were presented in their best condition, as well as providing safe emergency evacuations and securing all facilities in accordance with the operational plan in place. Show more Show less