Experience

Crédit Agricole Creditor Insurance (CACI)

• Ireland
• Insurance
• 100 - 200 Employee

• Transformation & IT Project Manager

  • Oct 2020 - Present

  Dublin City, Comté de Dublin, Irlande CACI is the Crédit Agricole Assurances (CAA) Group subsidiary specialising in Creditor Protection Insurance (CPI) and is a market leader in France and Europe with around 30 partners in 6 countries. CACI has its main entity in Dublin and a branch in Milan. - Project management: analysis of existing specifications and needs, organization of project phases and committee, coordination of stakeholders and contributors, organization of workshops, management of user acceptance tests (UAT) -… Show more CACI is the Crédit Agricole Assurances (CAA) Group subsidiary specialising in Creditor Protection Insurance (CPI) and is a market leader in France and Europe with around 30 partners in 6 countries. CACI has its main entity in Dublin and a branch in Milan. - Project management: analysis of existing specifications and needs, organization of project phases and committee, coordination of stakeholders and contributors, organization of workshops, management of user acceptance tests (UAT) - Change management: business communication, trainings, processes conception - Budget: project pipeline definition, budget monitoring and reporting - Mentoring and supervision of a Junior Project Manager Projects: Strategic: - contribution to a transversal IT migration (testing, go-live, post implementation, steering committees) - contribution to a web portal development for the international market - implementation of Microsoft O365 for 180+ employees in Dublin & Milan Transformation: - “Cloud to On Premises” CRM migration to secure the database of 467K clients - optimization of business tools (applications upgrades: finance and complaints tools) and processes (customer and employee journeys) • Carbon footprint referent: leading the carbon assessment for CACI Dublin & Milan, definition of a green trajectory to reduce carbon emissions, partnership with an educational charity for hardware recycling • Member of the Communication Committee (France, Ireland, Italy): internal communication (intranet, emailing, MS Teams) and external communication (LinkedIn), organization of cross-entity events. • Member of the Culture & Values Committee: event coordinators (sports challenges, diversity and inclusion awareness, seminars, etc.) Show less



Banque Populaire Auvergne Rhône Alpes

• France
• Banking
• 700 & Above Employee

• Financial Adviser for Professional Customers

  • Aug 2019 - Sep 2020

  France Customers portfolio management (500+) - Creating loyalty, development and follow-up of customers relations - Managing clients' projects - Setting financial solutions (short and long term) - Setting payment solutions and marketing tools - Setting insurances and life insurances - Risks management - CRM management

• Financial Adviser for Professional Customers - Apprenticeship

  • Oct 2018 - Jul 2019

  France Rhythm : 3 weeks working in a bank branch - 1 week of classes at Montpellier Business School, second year of Master's Degree. Customers portfolio management (400+) in tandem with an advisor : - Creating loyalty, development and follow-up of customers relations - Setting financial solutions (short and long term) - Setting payment solutions and marketing tools - Setting insurances and life insurances - Risks management - CRM management - Providing support to clients… Show more Rhythm : 3 weeks working in a bank branch - 1 week of classes at Montpellier Business School, second year of Master's Degree. Customers portfolio management (400+) in tandem with an advisor : - Creating loyalty, development and follow-up of customers relations - Setting financial solutions (short and long term) - Setting payment solutions and marketing tools - Setting insurances and life insurances - Risks management - CRM management - Providing support to clients projects

• Financial Adviser for Private Customers - Apprenticeship

  • Sep 2017 - Sep 2018

  France Rhythm : 3 weeks working in a bank branch - 1 week of classes at Montpellier Business School, second year of Master's Degree. Customers portfolio management (600+): - Creating loyalty, development and follow-up of customers relations - Proposing products and services in line with customers and prospects needs - Setting financial solutions (bank loans and mortgages) - Setting insurances and life insurances - Risks management - CRM management



Arrecife Gran Hotel & Spa*****

• Spain
• Hospitality
• 1 - 100 Employee

• Guest Relations Officer - Internship

  • May 2017 - Aug 2017

  Arrecife, Canary Islands, Spain According to the codes of a five stars hotel: - welcoming and management of the VIP customers stay - international communication - promotion of the hotel events - information and sale of excursions - organization of a gala - management of customer complaints - measurement of hotel's performance with various KPI



Citroën

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Project Manager Assistant - Marketing

  • Sep 2016 - Mar 2017

  Clermont-Ferrand, France Within the scope of the third year of Bachelor's Degree, project management with the marketing project manager for the launching of the new Citroën C3: - market studies - partners' prospecting, telemarketing - development and implementation of a marketing plan with milestones - budget management



Crédit Agricole Centre France

• France
• Banking
• 700 & Above Employee

• Client assistant - Internship

  • May 2016 - Aug 2016

  Cantal, Auvergne-Rhône-Alpes, France - client welcoming - day-to-day operations - management of the agency schedule - appointments in pairs with advisors - training colleagues to work on pads



Conros Castle

• Multilingual tourist guide

  • Jul 2015 - Aug 2015

  Cantal, Auvergne-Rhône-Alpes, France - guided tours in French, English and Spanish - marketing actions : flyers, posters, website - translation of information mediums