Phylicia Ross

Member Engagement and Chapter Support Manager at American Guild of Organists - National Headquarters
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Contact Information
us****@****om
(386) 825-5501
Location
Jersey City, New Jersey, United States, JE

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Credentials

  • Diversity, Equity and Inclusion in the Workplace Certificate
    USF Corporate Training and Professional Education
    May, 2021
    - Oct, 2024
  • Marketing on Facebook: Managing a Company Page
    LinkedIn
    Feb, 2019
    - Oct, 2024

Experience

    • United States
    • Performing Arts
    • 1 - 100 Employee
    • Member Engagement and Chapter Support Manager
      • Apr 2022 - Present

      • Maintained overall organization dashboard and created chapter scorecard to enhance visibility of high performing chapters and connect struggling chapters with peer support • Provided support to Committee for Young Organists through event management and strategic recommendations • Served as liason between chapter leadership and association management implementation team• Designed and presented 30 minute webinars on chapter management and technology use, with above average registration and attendance• Created content for monthly chapter leadership newsletter Show less

    • Membership Operations and Database Specialist
      • Dec 2021 - Apr 2022

    • Treasurer
      • Jan 2020 - Sep 2022

      Responsible for financial management and administration of continuing education credit program • Developed budget and managed financial reconciliation, and payments • Reported on organization’s financial health to the Board • Streamlined administration of continuing education credit program using automated workflows, reducing time to process and distribute certificates for internally produced programming and co-sponsoring organizations • Maintained records for accreditation applications Show less

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Executive Director
      • Aug 2019 - Sep 2022

      Lead data driven strategy grounded in evidence-based best practice. Emphasis on operations, marketing, membership recruitment and retention.• Partnered with a 17 member Board to establish strategic goals including membership and event attendance growth• Developed and implemented membership retention program, returning 20% of inactive members toactive status, increasing total dues income by 7% vs prior year• Expanded marketing and designed targeted email marketing campaigns to potential members and the public• Created logo and branding to modernize the organization• Led association management software implementation by partnering with vendor, whichresulting in improved member experience• Overhauled communication strategy through use of blogs, newsletters, listserv and email marketingcampaigns• Spearheaded communications and marketing to consistently articulate and fulfill organization'smission while building visibility and engagement • Enhanced inter-organizational communication by digitizing and sharing documentation Show less

    • Administrative Assistant
      • Apr 2015 - Aug 2019

      • Designed presentation and membership marketing materials• Edited and indexed membership directory• Authored membership marketing materials

    • Brazil
    • Insurance
    • Anti-Bullying Program Development
      • May 2014 - Oct 2016

      Anti-bullying program distributed to over 10,000 middle and high schools • Researched best practices for bullying prevention, instruction, and teacher compliance • Wrote student workbook and teacher’s guide • Edited instructional materials with psychologist and corporate sponsors • Authored presentation, conference handouts, and marketing materials Anti-bullying program distributed to over 10,000 middle and high schools • Researched best practices for bullying prevention, instruction, and teacher compliance • Wrote student workbook and teacher’s guide • Edited instructional materials with psychologist and corporate sponsors • Authored presentation, conference handouts, and marketing materials

    • Office Overhaul and Administrative Services
      • May 2013 - Sep 2014

      • Developed and implemented organization and classification for print and digital materials • Created technology tutorials for Microsoft Office and office equipment • Served as liaison between clients, appraisers, and insurance providers • Edited appraisal reports and correspondence • Developed and implemented organization and classification for print and digital materials • Created technology tutorials for Microsoft Office and office equipment • Served as liaison between clients, appraisers, and insurance providers • Edited appraisal reports and correspondence

    • United States
    • Museums, Historical Sites, and Zoos
    • 700 & Above Employee
    • Processing Intern
      • Jun 2011 - Dec 2011

      • Arranged and described a collection of a curator’s papers, primarily consisting of research materials, photographs and slides • Made preservation photocopies of fragile or deteriorating materials • Instructed new interns on archival processing methods • Arranged and described a collection of a curator’s papers, primarily consisting of research materials, photographs and slides • Made preservation photocopies of fragile or deteriorating materials • Instructed new interns on archival processing methods

    • Graduate Assistant
      • Aug 2010 - Dec 2011

      •Arranged, described, and performed basic preservation for collections of professors’ papers, administrators’ papers, sports programs, printed materials, photograph collections and videos •Assessed supply needs for processing projects •Created finding aids for processed materials using Archivists’ Toolkit •Marked-up finding aids in EAD using Oxygen XML Editor and by hand •Answered reference questions received via email •Digitized photographs, yearbooks and other print materials by scanning for use in online courses •Evaluated digital platforms of peer institutions for future migration of yearbooks •Performed original cataloging for archival collections following DACS and MARC Show less

    • United States
    • Higher Education
    • 300 - 400 Employee
    • Academic Library Intern
      • Jun 2010 - Aug 2010

      • Assisted in reference questions and provided reference assistance for a class of 25 students • Prepared materials for library instruction • Received training in Library of Congress classification system • Researched the cataloging of Italian and French books • Attended proctor training session and monitored incoming freshmen placement testing • Developed reports comparing reference holdings in academic libraries • Edited abstracts of theses for use in library catalog • Appraised special collections holdings Show less

Education

  • Rutgers, The State University of New Jersey-New Brunswick
    Master of Library and Information Science, Archives and Special Collections
    2010 - 2012
  • University of Rochester
    BA, History
    2005 - 2009

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