Experience

ValueBlue

• Netherlands
• Software Development
• 1 - 100 Employee

• Manager, Customer Success

  • Dec 2022 - Present



Boskalis

• Netherlands
• Civil Engineering
• 700 & Above Employee

• Teamlead on site services

  • Apr 2022 - Dec 2022

• Customer Success Manager, IT Digital Workplace

  • May 2018 - Apr 2022

  A Customer Success Manager (CSM) is responsible for realization of the business value and improve adoption of existing and/or new services, applications and technology based on defined ways of working. The job of the CSM is to work closely with the business to ensure they are satisfied with the services they receive and to discuss and enable improvement initiatives.



Centric

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant

  • Jun 2017 - Apr 2018

  Guiding clients in working with applications through training and consultancy. Creating overviews, queries and management reports. Supporting the implementation of applications. Setting up and managing applications. Advising clients and the product manager on (complex) issues or additional applications and improvements.

• IT support consultant / functional application management

  • May 2015 - May 2017

  The point of contact for application managers. Helping with problems or improvements in the software. As a change privileged person/changemanager, I also determine which adjustments or improvements should be made to the software. Moslty working together with the customers, developers and product managers.



Bridgevest

• ICT Helpdesk manager & CMS specialist

  • Jul 2014 - Apr 2015

  Managing and setting up an internal ticketing system (CRM) to record customer requests and projects through prioritization and quantity work and to run in order. The CMS knowledge that has already been gained in previous positions has made me a CMS specialist.

• Internet projects & business development

  • Feb 2014 - Jul 2014

  Managing IT projects and taking care of new prospects. These tasks were performed through close contact with the customers and developers. Gaining new prospects via cold acquisition.

• Junior projectmanager

  • Mar 2013 - Jan 2014

  Assisting project managers and consultants in their daily business. This was mainly focused on IT projects.