Association Manager

• Jun 2019 - Present

Community Association Manager, CMCA, AMS

• Apr 2018 - May 2019

Manage portfolio of Homeowner, Town Homes and Condominium Associations. Manage portfolio of Homeowner, Town Homes and Condominium Associations.

Association Manager, CMCA

• Jan 2011 - Nov 2017

Maintain portfolio consisting of 6-8 Associations. Present bids and proposals to Association Boards Ensure assessment fees are paid on time, otherwise refer to collections attorney Liason between the Homeowner and the Board for any questions or concerns Build annual budget for each Association based on year over year averages Prepare monthly Board meetings which include finanacials, new business, unfinished business and miscellaneous items Maintain portfolio consisting of 6-8 Associations. Present bids and proposals to Association Boards Ensure assessment fees are paid on time, otherwise refer to collections attorney Liason between the Homeowner and the Board for any questions or concerns Build annual budget for each Association based on year over year averages Prepare monthly Board meetings which include finanacials, new business, unfinished business and miscellaneous items

District Manager

• Jan 2007 - Oct 2009

• Facilitated new store build outs, as well as Store Closings.• 2008- Top 15% ranking for 360 Leadership Review, which included Manager, direct reports, and peer feedback in all areas of leadership• Recruit, train, cultivate and promote a collaborative, customer focused management and sales team that consistently realizes top CSI ratings.• Plan and prepare an aggressive sales forecast, and ensure that all quotas are met to achieve sales growth every year.• Proactively guide, coach and monitor sales team, and perform trending analysis in support of immediate corrective measures.• Provide accurate and effective inventory control, budget management, financial accounting and reporting to upper management. • District consists of Eleven Store Managers, Two Assistant Store Managers, One Inventory Coordinator and Sixty One Sales Representatives• Responsible for sales and operational success of Eleven company-owned retail stores and one kiosk location.• Facilitated staff meetings, quarterly meetings, and Store Manager training classes resulting in an effective leadership team. Show less

Retail Sales Manager

• 1996 - Oct 2009

Retail Sales Manager

• Aug 2005 - Oct 2009

Responsible for sales and operational success of eleven company-owned retail stores and one kiosk locationDistrict currently consists of eleven Store Managers, two Assistant Store Managers, one Inventory Coordinator and sixty one Retail Sales RepresentativesRecruit, develop, and promote a customer focused management and sales staff that consistently attains top Customer Service Index ratingsFacilitated the build out, staffing, and grand opening of 5 new Alltel Wireless Retail locationsPlan and execute aggressive sales forecasting with a goal of growing all key financial targets by at least 10% each year.Proactively guide, coach, and monitor sales team progression in order to uncover areas of opportunity and maintain accountabilityProvide accurate and effective inventory control $640,000.00 monthly.Budget management, financial accounting within company guidelines.Facilitate monthly management staff meetings, quarterly "All Associates" meetings, and Store Manager training classes Show less

Retail Sales Manager

• Aug 1996 - Oct 2009

Janine Tucker

• Aug 1996 - Oct 2009

Store Manager

• Sep 2001 - Aug 2005

Drove Retail Sales Representative productivity to ensure that each representative surpassed sales objectives which resulted in several sales awards and increased commission revenuesEffectively coached, trained, and recruited staffing at each of (X) locations managedHandled escalated customer service issues with diplomacy and empathy for the best interest of the customer and Alltel WirelessManaged store financials through monitoring inventory and adjustment processes

Lead Sales Representative

• Mar 2000 - Sep 2001

Exceeded sales quotas while mentoring peersSet schedule for 12 Retail Sales RepresentativesAssisted in equipment inventory procurement and lead sales team in Store Manager's absenceExplained billing procedures and equipment usageSurpassed sales goals while over achieving own quotaMaintained knowledge of new products and services, wireless technology, and industry updatesFollowed through on customer commitments to assure complete satisfaction and referralsApply payments to the correct accounts; ensure customer's service is up to dateProspect new clients with referral program and outbound calling, Assist in equipment inventory procurement and receiving Show less