Experience

Emply

• Denmark
• Human Resources Services
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2023 - Present

  Emply is an international software brand headquartered in Copenhagen. We offer an intuitive HR platform that combines all HR tasks in one system. The platform supports the entire employee journey from job advertisement to resignation and optimizes and streamlines workflows for HR, leaders, and employees. The system is flexible and can be adapted to our customer's needs with the option of integrating with other systems. Through automated processes, Emply contributes to increased quality of work and frees up time for other important initiatives. For example, strengthening the culture and working environment, employee well-being, and talent development.Emply is part of Lessor Group, which is owned by the American software company Paychex. Paychex is the US market leader in HCM solutions.Read more about Emply at emply.com Show less

• Customer Relations Specialist

  • Aug 2022 - Jul 2023



Superb

• Denmark
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2021 - Jul 2022

  - Onboarding new customers - CRM / Account management (HubSpot) - Driving customer needs and feedback to product/sales (Asana, Productboard) - Identifying process frictions and solutions to solve this - Onboarding new customers - CRM / Account management (HubSpot) - Driving customer needs and feedback to product/sales (Asana, Productboard) - Identifying process frictions and solutions to solve this



Hedia

• Denmark
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Certification Specialist & Customer Success

  • Mar 2020 - Jun 2021

  Responsible for certification of Danish healthcare professionals, and for delivering the best experience for our users. - Optimized support efforts (Implementation of Zendesk across org) - Managing daily support of users / Internal voice of customer - Establishing feedback loops (Implementation of UserBit to manage usage insights) - Managed certification of nurses through Teachable to increase product adoption within Health care professionals - Ongoing Customer Journey Mapping in collaboration with sales and marketing - Leading project to expand Hedia for children (desk research, interviews, knowledge mapping, prototyping) Show less



Center for Kræft og Sundhed København

• Denmark
• Civic and Social Organizations
• 1 - 100 Employee

• Academic Employee

  • Sep 2019 - Oct 2019

  Responsible for carrying out fieldwork and interviews, and analyzing citizen experience with PRO*-questionnaire as a tool for patient engagement // Qualitative project in R&D - Desk Research - Observations & Interviews - Analysis & Report - Development of recommendations *Patient Reported Outcome Data (PRO) is the definition of data concerning the overall health condition of the patient, including physical and mental health, symptoms, life quality and functioning. These data are reported by the patient through the digital questionnaire. PRO is a tool that supports the strategy of patient engagement in healthcare. Show less



Humanomics Research Center

• Denmark
• Public Policy Offices
• 1 - 100 Employee

• Student Assistent

  • Dec 2018 - Aug 2019

  PA for Head of Research, Professor MSO David Budtz Pedersen. - Assistance with publications (Kollaboration: Vejen til åben Forskning og Innovation, 2019) - Intern/extern communication - Planning and organizing research seminars - Editing and publishing SoMe content PA for Head of Research, Professor MSO David Budtz Pedersen. - Assistance with publications (Kollaboration: Vejen til åben Forskning og Innovation, 2019) - Intern/extern communication - Planning and organizing research seminars - Editing and publishing SoMe content



Vanløse skole

• Substitute Teacher

  • May 2017 - Sep 2017



Nordic Bioscience

• Denmark
• Biotechnology Research
• 100 - 200 Employee

• Biomedical Laboratory Scientist

  • Mar 2016 - Oct 2016



Rigshospitalet

• Hospitals and Health Care
• 700 & Above Employee

• Pathology department (Student Assistant)

  • Jun 2014 - Jun 2016