System Engineer

• ‏يونيو 2017 - - الحالي

• Work in conjunction with NASA, NOAA and other contractors to support satellite missions• Utilize computer software to support various satellite constellations monitoring and analyzing real time and archived telemetry• Assist with developing procedures and methods to ensure rapid retrieval of all satellite data• Work in a self-sustaining environment monitoring real time data flow between satellite and data collection location, providing assistance in critical decision making and providing support while troubleshooting satellite anomalies• Provide troubleshooting and support for network and NASA equipment responsible for satellite communication and data storage• Support satellite operations across multiple environments• Cross trained and became adept at various positions required for supporting satellite operations at various levels i.e. Satcon, EMOC and GSE

Tier 1 Technical Support

• ‏أغسطس 2014 - ‏مايو 2017

- Windows server administration and management- Active directory administration and management- Local and hosted Microsoft Exchange administration and management- Office 365 administration and management - Telecommunication (VoIP) systems administration and management- Network administration, management, and remote troubleshooting and support- General hardware and software remote troubleshooting and support- Windows XP/Vista/7/8 & OSX deployment and remote troubleshooting and support- Microsoft Office Suite remote troubleshooting and support- Daily customer service interactions with case-logging in CRM software - Train new hires in technical and customer service skills- Provide technical information and training to clients

Cashier/Customer service clerk

• ‏ديسمبر 2006 - ‏أغسطس 2014

Cashier/ Customer Service Clerk

• ‏نوفمبر 2009 - ‏نوفمبر 2010