Chief Executive Officer (Founder)

• Dec 2022 - Present

Advisory Council Member – Transformative Leadership Program - Seton Hall University

• Mar 2022 - Present

The Transformative Leadership in Disruptive Times Certificate Program at the Seton Hall University Stillman School of Business helps you innovate through digital transformation by identifying the value in emerging technologies, business models, and resources at your organization. Combining industry thought leaders and top academic faculty, Transformative Leadership develops your understanding of a range of topics and skills to navigate a turbulent environment and emerge with a competitive… Show more The Transformative Leadership in Disruptive Times Certificate Program at the Seton Hall University Stillman School of Business helps you innovate through digital transformation by identifying the value in emerging technologies, business models, and resources at your organization. Combining industry thought leaders and top academic faculty, Transformative Leadership develops your understanding of a range of topics and skills to navigate a turbulent environment and emerge with a competitive advantage. Learn to think critically during a time when so many models and principles no longer apply — or work as effectively. Roll up your sleeves and prepare to solve real-world challenges, our subject matter experts and professional instructors will guide you through every step. Throughout the program, you'll build and refine your toolset while developing a unique roadmap to use in your organization. Show less The Transformative Leadership in Disruptive Times Certificate Program at the Seton Hall University Stillman School of Business helps you innovate through digital transformation by identifying the value in emerging technologies, business models, and resources at your organization. Combining industry thought leaders and top academic faculty, Transformative Leadership develops your understanding of a range of topics and skills to navigate a turbulent environment and emerge with a competitive… Show more The Transformative Leadership in Disruptive Times Certificate Program at the Seton Hall University Stillman School of Business helps you innovate through digital transformation by identifying the value in emerging technologies, business models, and resources at your organization. Combining industry thought leaders and top academic faculty, Transformative Leadership develops your understanding of a range of topics and skills to navigate a turbulent environment and emerge with a competitive advantage. Learn to think critically during a time when so many models and principles no longer apply — or work as effectively. Roll up your sleeves and prepare to solve real-world challenges, our subject matter experts and professional instructors will guide you through every step. Throughout the program, you'll build and refine your toolset while developing a unique roadmap to use in your organization. Show less

Board of Governors Member

• Dec 2018 - Present

Institute of Certified Franchise Executives (ICFE) Franchise Education and Research Foundation (FERF) Institute of Certified Franchise Executives (ICFE) Franchise Education and Research Foundation (FERF)

Executive Vice President Of Operations

• Dec 2021 - Oct 2022

Brought in by the board and minority private equity team to support the Co-founders in launching their 2nd generation concept of K9 Resorts. Started by consolidating and updating the operating protocols with existing team members and built an operations, real estate and marketing team through the years to support ongoing growth. During this time formed valued relationships with franchisees to improve validation removing barriers to the franchise sales process. With our team, we improved the… Show more Brought in by the board and minority private equity team to support the Co-founders in launching their 2nd generation concept of K9 Resorts. Started by consolidating and updating the operating protocols with existing team members and built an operations, real estate and marketing team through the years to support ongoing growth. During this time formed valued relationships with franchisees to improve validation removing barriers to the franchise sales process. With our team, we improved the efficiency of time to launch, improved resort layouts (maximizing revenue per SQFT), made resort operations easier and invested in marketing strategy to increase resort traffic earlier in the launch process. This resulted in happy franchisees, who support the brand and are highly profitable. Over the 5 years at K9 Resorts first-year resort sales increased by 160%. Franchisee revenue ceiling grew by 84% and was achieved in 24 few months. With this performance, the average EBITDA has increased by 42.8%.

Vice President Of Operations

• Apr 2019 - Dec 2021

Director Of Operations

• Sep 2017 - Apr 2019

Vice President / COO

• Aug 2015 - Sep 2017

Entered iDropped when they had a single retail store. Developed foundational training program for technicians, launch plan for expansion and operating model. Executed strategy by leading site selection, construction, marketing, recruiting, and training to open and lead the teams of 5 additional corporate-owned retail repair centers. During that time explored, tested, and launched iDropped as a retail repair center franchise system; of which we opened 5 new franchisee-owned units before one of… Show more Entered iDropped when they had a single retail store. Developed foundational training program for technicians, launch plan for expansion and operating model. Executed strategy by leading site selection, construction, marketing, recruiting, and training to open and lead the teams of 5 additional corporate-owned retail repair centers. During that time explored, tested, and launched iDropped as a retail repair center franchise system; of which we opened 5 new franchisee-owned units before one of the co-founders exited and the guidance was set to be corporate units only moving forward. Highlighted Accomplishments: - Led franchise launch project for CEO including: legal documentation prep (FDD), operations manual creation, vendor/partner sourcing (marketing & public relations; furniture fixtures & equipment, parts suppliers), real estate/construction process, and training program. - Renegotiated vendor contracts and initiated an international supply chain for parts resulting in a reduction of cost of goods (COGS) from 45% of net sales to 36%, resulting in profit margins increasing by 21% across the system. - Overseen training program through the launch of 40+ different industry products (iPhones, Samsung, Tablets, Computers), resulting in 18+ general managers, and 70 technicians being trained on with each tranche of launches. - Researched, analyzed, and forecasted industry trends that lead to internal models for inventory and pricing based on product viable lifespan and moving older models to legacy-based repair tiers. This decreased wastage and improved customer sentiment toward having a service performed. - Started attachment initiative providing training and upselling strategies to associated and complimentary products, resulting in a 35% increase in ‘attachment rate’ of accessory sales. - Implemented inventory management, auditing, and reporting system which minimized shrinkage by 73%.

Director of Operations

• May 2013 - Aug 2015

Technical Trainer

• Dec 2012 - May 2013

Aquatics Trainer

• Jul 2009 - Dec 2011

• Multi-Site Trainer for lifeguards teaching skills in CPR, spinal injury, beach front rescue and submerged victims • Utilized team building to create an environment of trust, mentoring, and safety built on coaching to achieve individual and team developmental growth • Experience in creating, supervising, and clarifying goals for large teams (40+) • Created and implemented operating procedures to run both indoor and outdoor aquatic areas with higher levels of safety and greater… Show more • Multi-Site Trainer for lifeguards teaching skills in CPR, spinal injury, beach front rescue and submerged victims • Utilized team building to create an environment of trust, mentoring, and safety built on coaching to achieve individual and team developmental growth • Experience in creating, supervising, and clarifying goals for large teams (40+) • Created and implemented operating procedures to run both indoor and outdoor aquatic areas with higher levels of safety and greater efficiencies in work flow all while maintaining the level of service the guests require and deserve Show less • Multi-Site Trainer for lifeguards teaching skills in CPR, spinal injury, beach front rescue and submerged victims • Utilized team building to create an environment of trust, mentoring, and safety built on coaching to achieve individual and team developmental growth • Experience in creating, supervising, and clarifying goals for large teams (40+) • Created and implemented operating procedures to run both indoor and outdoor aquatic areas with higher levels of safety and greater… Show more • Multi-Site Trainer for lifeguards teaching skills in CPR, spinal injury, beach front rescue and submerged victims • Utilized team building to create an environment of trust, mentoring, and safety built on coaching to achieve individual and team developmental growth • Experience in creating, supervising, and clarifying goals for large teams (40+) • Created and implemented operating procedures to run both indoor and outdoor aquatic areas with higher levels of safety and greater efficiencies in work flow all while maintaining the level of service the guests require and deserve Show less