Customer Service Specialist

• Jun 2021 - Present

Costumer Service Adviser

• Oct 2020 - May 2021

Dealing with costumer queries and complaints through the phone and electronic service usingthe Zendesk ticket system.Dealing with escalations over the phone about discounts, appointments in store, refunds, returnsand connecting costumers to designated departments within the Harrods store.Opening of tickets for enquires/complaints that cannot be resolved within the call.Achieving target of 60-80 phone calls per day, with a personal average of 71 calls per day.Achieving target of 4.5min per call, with a personal average of 4min per call.I was assigned to the digital team in charge of Harrods.com enquiries and complains due to myextensive IT and computer knowledge and skills. Show less

Brand Specialist (Barbour)

• Feb 2020 - Oct 2020

Meeting and greeting the costumers, exceeding our brand sales and answering specific queriesabout the brand.During the hired period I was able to achieve and exceed the monthly target of 25k by 2.5k in thefirst month which was February. In march, before the lockdown happened, I had the highestsales in my department having reached 15k.I achieved a 10/10 score on both occasions that a mystery shopper visited my department andwas served by me.I got an excellent NPS comment with a name mention from a customer in July, receiving a rewardfrom the managers for my performance.Generated a consistent positive feedback from customers and managers about my preformancesince the first month of employment.Regular stock takes and also organising the stock so that it is readily available for costumers.Daily trade report every week, whereby, I highlighted all the positive and negative experienceswhere there's a missed sale opportunity or positive experience that we shared with the team. Show less

Costumer Service Advisor

• Jan 2018 - Aug 2019

My duties were handling costumer calls and enquiries for our services. Booking and managing of orders via the phone and email. My duties were handling costumer calls and enquiries for our services. Booking and managing of orders via the phone and email.

Photographer, Co-manager.

• Jul 2016 - Dec 2018

photography, digital printing and graphic design. photography, digital printing and graphic design.

Photographer, designer and Sales Assistant

• Oct 2011 - May 2016

Graphic design and photography. Computer software maintenance. Installation and maintenance of small networks. Graphic design and photography. Computer software maintenance. Installation and maintenance of small networks.

Photographer

• May 2007 - Sep 2011

Graphic design and digital printing. Software installation and maintenance. Installation and maintenance of small networks. Graphic design and digital printing. Software installation and maintenance. Installation and maintenance of small networks.

Photographer and Videographer

• Aug 2003 - Jan 2007

Photography and videography. Photography and videography.