Christie Jones
Communities Engagement Manager at Cardiomyopathy UK- Claim this Profile
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English Native or bilingual proficiency
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German Full professional proficiency
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French Full professional proficiency
Topline Score
Bio
Danielle Devine
Christie is a true asset to the charity sector, his passionate and ambitious nature enables him to succeed in all aspects of any role in which he is placed. Christie goes above and beyond to ensure that everyone receives the correct and precise support that they require. His ability to build early rapports through his outstanding communication skills, effortlessly results in supporter longevity and retention. It was a true honour to work with Christie and any charity or company would be lucky to have him as part of their team.
Matthias Boucher
In the small amount of time that I have known and worked with Christie I can already recommend his work as being of exceptional quality and high standard. Always willing to help others and fully commit to the task at hand, Christie is as well a fantastic team player. I believe that the accolades he has won over the course of his work here at Bloomberg demonstrate his capabilities as an individual and serve as a testimony to my recommendation.
Danielle Devine
Christie is a true asset to the charity sector, his passionate and ambitious nature enables him to succeed in all aspects of any role in which he is placed. Christie goes above and beyond to ensure that everyone receives the correct and precise support that they require. His ability to build early rapports through his outstanding communication skills, effortlessly results in supporter longevity and retention. It was a true honour to work with Christie and any charity or company would be lucky to have him as part of their team.
Matthias Boucher
In the small amount of time that I have known and worked with Christie I can already recommend his work as being of exceptional quality and high standard. Always willing to help others and fully commit to the task at hand, Christie is as well a fantastic team player. I believe that the accolades he has won over the course of his work here at Bloomberg demonstrate his capabilities as an individual and serve as a testimony to my recommendation.
Danielle Devine
Christie is a true asset to the charity sector, his passionate and ambitious nature enables him to succeed in all aspects of any role in which he is placed. Christie goes above and beyond to ensure that everyone receives the correct and precise support that they require. His ability to build early rapports through his outstanding communication skills, effortlessly results in supporter longevity and retention. It was a true honour to work with Christie and any charity or company would be lucky to have him as part of their team.
Matthias Boucher
In the small amount of time that I have known and worked with Christie I can already recommend his work as being of exceptional quality and high standard. Always willing to help others and fully commit to the task at hand, Christie is as well a fantastic team player. I believe that the accolades he has won over the course of his work here at Bloomberg demonstrate his capabilities as an individual and serve as a testimony to my recommendation.
Danielle Devine
Christie is a true asset to the charity sector, his passionate and ambitious nature enables him to succeed in all aspects of any role in which he is placed. Christie goes above and beyond to ensure that everyone receives the correct and precise support that they require. His ability to build early rapports through his outstanding communication skills, effortlessly results in supporter longevity and retention. It was a true honour to work with Christie and any charity or company would be lucky to have him as part of their team.
Matthias Boucher
In the small amount of time that I have known and worked with Christie I can already recommend his work as being of exceptional quality and high standard. Always willing to help others and fully commit to the task at hand, Christie is as well a fantastic team player. I believe that the accolades he has won over the course of his work here at Bloomberg demonstrate his capabilities as an individual and serve as a testimony to my recommendation.
Credentials
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Leading Edge
Bayes Business SchoolJul, 2023- Nov, 2024 -
Good Practice in Volunteer Management
NCVOOct, 2022- Nov, 2024 -
Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace
NCFEFeb, 2022- Nov, 2024 -
CPD in Leading & Motivating a Team
The Skills NetworkMay, 2021- Nov, 2024 -
CPD in Mental Health Awareness (Level 1)
The Skills NetworkMay, 2021- Nov, 2024 -
Counselling Skills Level 2 (RQF)
TQUK MENAApr, 2021- Nov, 2024 -
Adult Mental Health Aware (Half Day Course)
Mental Health First Aid (MHFA) EnglandMar, 2019- Nov, 2024
Experience
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Cardiomyopathy UK
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United Kingdom
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Civic and Social Organizations
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1 - 100 Employee
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Communities Engagement Manager
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Sep 2023 - Present
Managing and growing the charity's community peer support services for children, young people, young adults, and adults - driven by a nationwide network of trained volunteers.Key Support Services managed:-Regional and Online Support Groups-Telephone Peer Support Network (Heart to Heart)-In-Clinic Peer Support-Support Services for Children, Young People, & Young Adults
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Community Peer Support Manager
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Nov 2019 - Aug 2023
Managing and growing the charity's community peer support services (with 5-year funding from The National Lottery Community Fund) - powered by a nationwide network of recruited and trained volunteers.
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Acting Head of Services
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Aug 2022 - Jan 2023
Member of the charity's Senior Management Team. Responsible for managing the services team, which delivers the majority of the charitable objects agreed with the Charities Commission and is the front line of the charity, working closely with all service beneficiaries and stakeholders.
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Community Fundraiser
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Jan 2018 - Oct 2019
Responsible for 10 income streams, in 2018 I contributed to the charity’s highest ever annual income total, notably exceeding the projected income from In Memorial Fundraising by 215% and from Community Fundraising by 24%, the former as a result of leading an overhaul of the charity's tribute fund offering.Training and other highlights:-Presented a case study and Q&A, 'Tribute Funds On A Budget', at the Much Loved 2019 Partner Event.-Adult Mental Health Aware Half Day Course-Ran in a number of long-distance events for Cardiomyopathy UK: The Virgin London Marathon, Edinburgh 1/2 Marathon, Brighton 1/2 Marathon, Bournemouth 1/2 Marathon, Bath 1/2 Marathon. Show less
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Henley Flow - Independent Charity Festival Of The Arts
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Henley-on-Thames, Oxfordshire, United Kingdom
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Director
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Apr 2015 - Jan 2018
Key responsibilities: Event planning & management, income management, corporate sponsor engagement and stewardship, individual donor engagement and stewardship, social media management, media and public relations management. Henley Flow is an independent charity festival of the arts, offering a platform for undiscovered young artists and performers from Oxfordshire and beyond. The inaugural festival took place on Saturday 18th April 2015, at The Christ Church Centre in Henley-On-Thames. 100% of the funds raised went to The Dodwell Trust - contributing to the provision of scholastic materials to schools in rural Madagascar. Show less
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University of Reading
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United Kingdom
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Higher Education
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700 & Above Employee
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Postgraduate Student
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Sep 2016 - Jun 2017
PGCE: French & German (KS3-KS5) PGCE: French & German (KS3-KS5)
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Advanced
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United Kingdom
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Software Development
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700 & Above Employee
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Salesforce Administrator
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Jan 2016 - Aug 2016
Salesforce administrator for 800+ users. Also responsible for eBis and JIRA administration, with the latter encompassing JIRA integration with Salesforce using zAgile. Salesforce administrator for 800+ users. Also responsible for eBis and JIRA administration, with the latter encompassing JIRA integration with Salesforce using zAgile.
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Mediaocean
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United States
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Software Development
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700 & Above Employee
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Support Specialist
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Oct 2013 - Dec 2015
Technical support for Mediaocean's wide range of advertising technology platforms, with a specific emphasis on Prisma (end-to-end digital campaign management platform). Support lead for French-speaking clients. Translation of Prisma into German. Translation of client-facing Prisma training documents into French. Technical support for Mediaocean's wide range of advertising technology platforms, with a specific emphasis on Prisma (end-to-end digital campaign management platform). Support lead for French-speaking clients. Translation of Prisma into German. Translation of client-facing Prisma training documents into French.
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Bloomberg
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United States
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Financial Services
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700 & Above Employee
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Global Customer Support Representative
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Apr 2012 - Jul 2013
First-line support for English-, French- and German-speaking clients, taking a wide range of calls encompassing all areas of the business. Regular liaison with internal account managers and technicians to ensure platinum customer service. Extensive use of the Bloomberg terminal and extensive use of Avaya Conference Bridge software to book and manage internal conference calls. First-line support for English-, French- and German-speaking clients, taking a wide range of calls encompassing all areas of the business. Regular liaison with internal account managers and technicians to ensure platinum customer service. Extensive use of the Bloomberg terminal and extensive use of Avaya Conference Bridge software to book and manage internal conference calls.
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NTT Ltd.
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Customer Support Representative
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Mar 2011 - Apr 2012
First-line support for English-, French- and German-speaking clients. Regular liaison with internal account managers and external technology vendors to ensure total client satisfaction. Translation of both internal and customer-facing documents. Generation of statistical reports from CRM software. First-line support for English-, French- and German-speaking clients. Regular liaison with internal account managers and external technology vendors to ensure total client satisfaction. Translation of both internal and customer-facing documents. Generation of statistical reports from CRM software.
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Education
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2006 - 2010
University of Exeter
2.1 (BA Double Hons), Modern Languages: French and German -
2016 - 2017
University of Reading
PGCE - Modern Foreign Languages, Secondary Education and Teaching -
2008 - 2009
Christian-Albrechts-Universität zu Kiel
Germanistik, Literaturwissenschaft u. Filmwissenschaft
Community
