Regional Manager

• Aug 2023 - Present

Beverage Director

• May 2022 - Present

- Coordinate events with breweries to generate foot-traffic and increase revenue within the bistros- Craft a standardized, company-wide, L/B/W menu- Act as a liaison for the bar managers across numerous bistros- Ensure effective costing standards are utilized when bringing in new products and cocktails- Launch seasonal cocktails and barista drinks aligned with seasonal demand

General Manager

• Sep 2022 - Jul 2023

- Oversee all front and back of house bistro operations including, but not limited to, coaching team members and management staff, training procedures, and enforcing standards of service- Review inventory, ordering practices, invoices, and GL coding for front and back of house to maintain profit margins and COGs- Analyze daily sales and labor summaries in tandem with P&L management to appropriately forecast sales and optimize profits by controlling food, beverage, and labor costs- Process payroll in a timely and accurate manner for all bistro employees- Maintain our loyal guest base by ensuring guest recovery standards are met, building relationships, and responding to all reviews utilizing Marqii software- Maximize profits and team building through numerous contests amongst both front and back of house staff Show less

Restaurant Manager

• Sep 2021 - Sep 2022

- Recruit, interview, and onboard new team members in a timely manner to improve retention while serving as the bistro training liaison- Train new front of house managers on Taste of Belgium operations- Serve as a New Restaurant Opening training manager- Perform weekly inventory and ordering for the bar and barista program- Create the front of house team schedule for up to 40 employees and establish a template for all future schedules- Facilitate pre-shift meetings to reinforce training standards and keep staff abreast on specials and promotions to ensure excellent service Show less

Assistant Manager

• Sep 2020 - Sep 2021

- Coordinated all daily front of house operations including, but not limited to, coaching team members, sale forecasting, P&L management, labor control, guest recovery, and assisting back of house operations- Oversaw In Store P&L including weekly invoices, GL coding, petty cash reconciliation and budgeting- Worked in tandem with the Corporate Bar Manager and Corporate Trainer in the development and implementation of companywide bartender training and cocktail design- Managed the front of house team including training, scheduling, and weekly evaluations of performance- Performed liquor, beer, wine inventory including P-Mix analysis and product ordering- Designed weekly cocktail specials including mixology, menu design, pricing, and recommended food pairings resulting in a consistent increase in sales for the bar and overall building average spend/guest- Created new wine menus and cocktail menus for new restaurant/theater openings Show less

Front of House Supervisor

• Oct 2017 - Sep 2020

-Manage a staff of 10 bartenders including training, scheduling, and weekly evaluations of performance, attitude, and attendance-Deliver a comprehensive training program for proper drink building techniques, classic cocktail recipe development, guest service, and up-selling-Perform mid-month and monthly inventory of $30,000 worth of product including liquor, beer, wine, and bar consumables-Design weekly cocktail specials including mixology, menu design, pricing, and recommended food pairings-Ensure weekly orders of liquor, beer, wine, and consumables are completed while building and maintaining relationships with all vendors-Proficient in Micros, Radiant, and When to Work Show less

Bartender

• Apr 2017 - Oct 2017

- Leverage interpersonal skills to cultivate loyal guests for the bar and theater- Maintain a vast knowledge of spirits, beer, wine, common cocktails, house specialty drinks, rotating drink specials, as well as food menu items and rotating food specials- Assess guest needs to provide recommendations and answer questions about food, beverage, and theater experience- Craft high quality cocktails and serve alcoholic beverages in accordance with federal, state, local, and company laws and regulation- Accurately input orders into into cash register/Micros to record price, compile printed list, display costs, and handle payment of restaurant bill and collect payment from the guest(s) Show less

Residence Coordinator

• Jul 2018 - May 2020

-Co-Supervise 18 Undergraduate Resident Assistants and 15 Desk Assistants in a first-year experience residence hall of 650 students-Directly supervise and evaluate 6 Resident Assistants through weekly staff meetings, individual coaching, and assigning progressive job disciplinary action when necessary-Facilitate training and professional development for Resident Assistant and Desk Assistant staff -Serve in a 24/7 on-call duty rotation for over 6,300 residential students and respond to student and facilities crisis situations-Provide counseling and support to undergraduate students with academic, personal, social, and financial concerns-Adjudicate over 60 conduct cases through Advocate from low level to probation level hearings-Oversee a Residence Hall Association Area Council in a second-year experience residence hall-Instruct Opt-In, a restorative justice program focused on decision making and safe drinking strategies for students in the conduct process Show less

The Brook Center Intern

• Aug 2019 - Dec 2019

-Designed and implemented a fundraiser raising $350 for The Artemis Center: Dayton’s Domestic Violence Resource Agency-Created three types of gender inclusive story circle programs for students to build community and discuss strategies to use their identity to advocate for education and change pertaining to Domestic Violence on the University of Dayton’s campus-Produced a limited run podcast series for graduate and law students pertaining to Domestic Violence education and support resources available Show less

Dean of Students Office Intern

• Jan 2019 - May 2019

-Performed weekly security report audits to ensure appropriate policies and procedures are adhered to when responding to students in crisis-Prepared a weekly Mental Health Distress Report summary for the Dean of Students-Created a “Don’t Cancel Your Class” presentation to educate students on reporting concerning behavior exhibited by their peers to the Dean of Students Office-Produced a comprehensive list of on and off-campus resources to provide students

Graduate Supervisor - Destination Kent State: New Student Orientation

• May 2019 - Jul 2019

-Co-Supervised 40 undergraduate student Flashguides during Destination Kent State: New Student Orientation -Directly supervised a team of 20 Flashguides through daily staff meetings, individual coaching, and group training -Facilitated presentations to audiences ranging in size from 200-400 incoming students and their guests -Assisted with day of orientation procedures including set-up, tear-down, check-in procedures, directing incoming students and their guests to appropriate offices, providing academic advising support, and peer networking. Show less

Coordinator of Student Activities

• Feb 2017 - May 2018

-Developed and implemented dynamic, intellectually stimulating and comprehensive student activities and programs, including Fall Fest, Spring Fling, Welcome Week and weekly social activities for commuters -Served as the primary adviser to the Campus Activities Committee, a student organization responsible for hosting events on campus that foster a sense of community -Hired, trained, and supervised 5 student workers within the Office of Student Activities -Created, maintained, and managed online student organization officer training courses -Coached student organizations in the registration process, compliance with university regulations, budget procedures, program planning, and promotional efforts Show less