Implementation and IT Support Engineer

• Mar 2021 - Present

IT Technician

• Oct 2017 - Mar 2021

• All computer maintenance when required – Including all hardware changes, upgrades and repairs. • Software support such as new installs, upgrades, end user support• Working alongside the IT Services manager on a daily basis to provide first and Second line support where appropriate• Liaising with third party suppliers and support providers for any consumables, repair works, equipment requests etc• Supporting and management of Windows 10 and Mac OS X Systems• Providing day to day IT support of users, hardware and software across a multi academy trust, working at 4 separate sites throughout the week• Working alongside the IT Systems Manager to implement an Intune management system to configure and manage staff and student iPad devices across a multi academy trust• Supporting an “eLearner” environment by way of supporting laptops which are taken off site as part of an alternative provision• Using SCCM technologies to re-image and apply software to desktop and laptop devices.• Using SCCM technologies to create and deploy software and driver packages• Basic configuring and management of Sophos UTM filtering technologies

IT Systems Technician

• Jun 2013 - Oct 2017

• Installation and basic configuring of Cisco network switches• Creating and deploying images to the college PCs using Windows Deployment services• All computer maintenance – Including all hardware changes, upgrades and repairs. Software support such as new installs, upgrades, end user support• Active directory support, creation and maintenance of staff and student accounts, changing passwords, mapping local home drives, moving PC’s into relevant OU’s to pick up proper and area specific group policy settings• Responding to all IT Support requests in the college ranging from end user support right through to hardware/software maintenance and server issues• Dealings with Microsoft exchange, such as, creating and editing user mailboxes. Using Exchange PowerShell to modify permissions on mailboxes in cases such as Personal Assistants requiring delegation on mailboxes. Granting users access to the local college calendar. Granting users access to each other’s calendars i.e. Personal Assistant scenario• Maintaining the college backup System, ensuring that the relevant tapes are loaded each night. Checking Symantec backup exec the following day for any issues• Working late nights for open evenings as an I.T. Technician on standby in the event that any equipment in the Principals talks or interview booking system should appear• Assisting with general I.T. enquiries in the use of Microsoft Software packages• Recovering corrupted documents and attempting to repair faulty USB drives• Ensuring that IT Facilities are set up for teaching or exams, e.g. relevant software packages installed or relevant account restrictions in place• Installing and configuring new Apple hardware such as iMacs and Macbooks whilst also providing a level of support for these and iPad devices• Qualified as St. John Ambulance recognised First Aider in September 2015 – Actively working on the First Aid rota supporting the college

Technical Service Technician

• Sep 2010 - Jun 2013

Level 3 City and Guilds apprenticeship running in conjunction with QA Training Provider