Experience

Global Payments Integrated

• United States
• Financial Services
• 300 - 400 Employee

• Senior Software Engineer

  • Aug 2022 - Present

  Lindon, Utah, United States

• Software Engineer II

  • Jun 2021 - Aug 2022

  United States Development of APIs, backend systems, and client facing applications. Collaboration with team and stakeholders to ensure proper features are developed, and are addressing the needs of clients. Coordination and assistance with QA and Operations for testing, automation, CI-CD, and deployment tasks Focus on Payments and Customer Experience related products, including communications (email/sms).

• Software Development Engineer

  • Oct 2019 - Jun 2021

  Lindon, UT Development of RESTFul Apis including using Swagger/OAS, and utilizing the Apigee API Management Platform. Collaboration with team and stakeholders to ensure proper features are developed, and are addressing the needs of clients. Coordination and assistance with QA and Operations for testing, automation, CI-CD, and deployment tasks

• QA Automation Engineer

  • Aug 2017 - Oct 2019

  Lindon, Utah Analyze, create and automate a software project’s functional, performance and security requirement tests. This includes the creation of automation plans and test scripts. Responsible for the execution of software, gateway integration and hardware testing prior to release per projects assigned. Responsible for the design of test plans and automated tests to support continuous software development. Creation and Maintenance of .NET based tools for Test Automation. Led QA team on all aspects… Show more Analyze, create and automate a software project’s functional, performance and security requirement tests. This includes the creation of automation plans and test scripts. Responsible for the execution of software, gateway integration and hardware testing prior to release per projects assigned. Responsible for the design of test plans and automated tests to support continuous software development. Creation and Maintenance of .NET based tools for Test Automation. Led QA team on all aspects of testing API including sign offs, performance tests, etc Mobile Automation with Appium Web Automation with Selenium REST API Automation Continuous Integration/Delivery via Bamboo

• Integration Specialist

  • Nov 2014 - Aug 2017

  Pleasant Grove, UT Assist partners with software integration projects with OpenEdge software. Assistance with various credit card processing procedures including hardware setup/troubleshooting, and coding to an API in various languages. Assist partners with escalated troubleshooting that may require development to resolve. Assist with testing of Alpha/Beta release software prior to it being released to partner developers. Creation of Test and Demo utilities in various programming languages.

• Technical Support Specialist, Tier 3

  • Nov 2013 - Nov 2014

  Pleasant Grove, Ut Handle escalated and high priority technical support tickets. Assist lower tier techs with complex issues.. Maintain, update, and ensure the accuracy of internal technical support documentation. Track, report, and resolve issues/bugs dealing with BETA/Controlled release software projects. Assist with high profile client issues and implementation.

• Technical Support Specialist, Tier 2

  • Sep 2013 - Nov 2013

  Pleasant Grove, UT Advanced troubleshooting and hardware support. Escalated technical /customer support issues. Beta software support.

• Installations Specialist

  • Jul 2012 - Sep 2013

  Pleasant Grove Installation of software and hardware. Integration of XCharge with partner software. Configuration of terminal service implementations. Network troubleshooting and configuration. Maintenance and updating of internal technical support database. Followup with clients on status of integration.

• Technical Support Specialist

  • May 2012 - Jul 2012

  Pleasant Grove, UT Technical support including Hardware, Software, TCP/IP, firewall and networking troubleshooting. Verification of transactions and account setup. General customer service. Notate technical support calls inside CRM.

• Triage Representative

  • Apr 2012 - May 2012

  Pleasant Grove, UT Receive and direct inbound customer care calls to appropriate teams, Schedule software/hardware installations for customers. Maintenance of customer records inside CRM tool