Experience

Wild Rose Casino & Hotel - Clinton, Emmetsburg, Jefferson

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• IT Technician

  • May 2023 - Present

  An IT Technician is responsible for the stability and improvement of the company's information processing systems, and helps business operations utilize software and hardware configurations to improve efficiency.- Develop software and websites for internal use- Test for and remediate issues with proprietary software- Update and maintain proprietary software- Replace legacy software systems with modern equivalents- Write and maintain technical documentation on proprietary software and websites- Ensure proper functioning of the company's information processing systems- Support business operations using a variety of operation hardware and software Show less

• IT Coordinator

  • Jul 2022 - May 2023

  - Develop software and websites for internal use- Test for and remediate issues with proprietary software- Update and maintain proprietary software- Replace legacy software systems with modern equivalents- Write and maintain technical documentation on proprietary software and websites- Ensure proper functioning of the company's information processing systems- Investigate and resolve user software and hardware issues- Answer questions and resolve problems by applying knowledge of software, hardware, and procedures- Provide oral and written reports to the Regional IT Manager- Talk to programmers, administrators, and outside consultants to explain software errors or to recommend changes to programs- Develop user training materials and train users on software and hardware- Assist internal users with computer software and hardware issues- Maintain strict confidentiality relative to personal and casino data, policies, and procedures Show less