Delivery Director

• Mar 2022 - Present

Lead Consultant

• Sep 2020 - Present

Avec provides a refreshing, no-nonsense, human approach to IT project delivery. It’s precise, simple and smart. We reduce delivery complexity, utilise tools, integrate resource capacity, take on risk and leverage partner capability of our global group, Talent. Our clients’ needs are unique, requiring a perspective which focuses on their individual issues, navigating them through change and transition.Comprised of highly-qualified consultants with extensive industry experience, we bring our passion, energy and experience to deliver relevant and cost-effective IT solutions to our clients.

Sabbatical – Sailing the world

• Sep 2018 - Aug 2020

At the end of 2018, my family and I sold our worldly possessions and flew to the Greece Isles where we moved onto our floating home. We explored the wonders of the Mediterranean Sea, crossed the Atlantic Ocean, and followed the trade winds through the Caribbean Islands. We encountered huge storms, sipped cocktails on idyllic beaches, and home-schooled our kids. An utterly amazing experience. At the end of 2018, my family and I sold our worldly possessions and flew to the Greece Isles where we moved onto our floating home. We explored the wonders of the Mediterranean Sea, crossed the Atlantic Ocean, and followed the trade winds through the Caribbean Islands. We encountered huge storms, sipped cocktails on idyllic beaches, and home-schooled our kids. An utterly amazing experience.

Senior Project Manager

• Oct 2016 - Aug 2018

Established a project framework, methodology and team to deliver a program of Business and IT projects constrained by a number of immovable deadlines, and driven by the need to radically overhaul business applications, processes and infrastructure to support changing business needs. Established a project framework, methodology and team to deliver a program of Business and IT projects constrained by a number of immovable deadlines, and driven by the need to radically overhaul business applications, processes and infrastructure to support changing business needs.

Program/Project Manager

• Aug 2016 - Sep 2016

Program Manager

• Jan 2015 - Jul 2016

• Managing a cross functional team (external consultants, design teams, internal specialists and stakeholders) to define the strategy and approach for digital transformation, and omni-channel customer experience. The selected pilot implementation was taken through requirements, solution design, business case and feasibility study.• Prototyping of the future single digital landing page and digital experience (including service principles, design drivers, user journeys, wireframes and prototype) in order to solve for a fragmented and confusing digital landscape and experience• Defining the intelligent financial plan – the single most important piece of scope in the overall transformation program and the cornerstone of Old Mutual’s customer engagement strategy• Setting up / mobilising a tactical (near term) customer experience roadmap in order to incrementally enhance the customer experience while the transformation was effected• Management of a team of business and IT architects in the definition of the future state contact centre architectures (and omni), Current state analysis of 60+ contact centres.• Working with the Transformation team to integrate Agile into the omni-channel project methodology (Waterfall + Agile) • Development of the approach, planning, resourcing, and budgets for all projects• Stakeholder management, both business and IT, through a combination of workshops, individual sessions and formal governance boards including board presentations

Portfolio Manager

• Jun 2014 - Dec 2014

• Managing a portfolio of projects across Old Mutual Emerging Markets. This included establishing a portfolio pipeline for the prioritization and selection of projects for implementation, and end to end accountability for resourcing, funding, management and delivery of all projects in the portfolio• Projects included Mobile, APN, WAN and LAN upgrades and implementations, Office 365, Active Directory, Storage, Data Centres, cabling, DR, Business Continuity, addressing Audit items, Video Conferencing, Lean process etc.• Achieving run rate savings of $4m on an annual budget of approx. $14m while uplifting service and technology

Transformation Project/Program Manager

• Apr 2009 - May 2014

Outsource, insourcing and transformation of a number of IT services, platforms and core technologies • In-source the IT service operation from a then current incumbent. This included people, process (ITIL framework) and technology from project inception throughout the SDLC, and included integration of select ITIL proceeses to 4 separate companies • Managed the outsource of the international voice and data networks and connection points across South Africa, UK, Europe, Mexico and Columbia in a single prime contractor model. • Managed a group synergy initiative between Old Mutual South Africa, Nedbank and Mutual & Federal (Old Mutual group) for the outsourcing of the South African IT Infrastructure Voice and Data Network Services.

Travelling

• Nov 2007 - Jun 2008

Travelling in Egypt, Australia, New Zealand, Hawaii, North America and Mexico Travelling in Egypt, Australia, New Zealand, Hawaii, North America and Mexico

Technical Project Consultant

• Jan 2007 - Nov 2007

As part of an ODS expansion program the company acquired a rival European based company. The challenge on the technical project was to integrate/migrate the services, processes and systems into a single, stable, cost effective environment with minimum disruption to the existing business. The migration of IT services included Web Portals, Active Directory, Lotus Notes, ftp sites, EDI services, VAN’s, Citrix, central email solutions. Infrastructure implementation of “green field” site including cabling, hardware, software, voice, RF, training etc.

European IT Services Manager

• Dec 2004 - Jan 2007

As the IT Manager I was responsible for 10 sites in the UK, some of these were businesses/sites acquired, thus needing integration into the company network and infrastructure. Others were “shell sites” needing full infrastructure setups. Responsibilities included IT infrastructure design and implementation. Proven track record managing and delivering multiple business critical projects, across multiple countries. Cost reductions through standardization of best practise technology and process. This included the creation of a central technical team available to all countries/sitesand project management.

UK IT Manager

• Aug 1999 - Dec 2004

As the IT Manager I was responsible for 10 sites in the UK, some of these were businesses/sites acquired, thus needing integration into the company network and infrastructure. Others were “shell sites” needing full infrastructure setups. Responsibilities included IT infrastructure design and implementation, as well as resource amd project management.

Technical Manager

• Aug 1998 - Aug 1999

Technical Management of the CWC helpdesk taking approximately 30,000 calls a month. I was responsible for the technical infrastructure of the desk, together with the technical support supplied to CWC. This included management of the 55 Helpdesk analysts with special emphasis placed on the 6 specialist analysts and the management of a number of projects. Technical Management of the CWC helpdesk taking approximately 30,000 calls a month. I was responsible for the technical infrastructure of the desk, together with the technical support supplied to CWC. This included management of the 55 Helpdesk analysts with special emphasis placed on the 6 specialist analysts and the management of a number of projects.