Brenton Hill

IT Analyst at Omega Psi Phi Fraternity, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Decatur, Georgia, United States, GE

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Bio

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Credentials

  • Google Data Analytics Specialization
    Google
    Dec, 2022
    - Nov, 2024
  • Prepare for the CompTIA A+ Core 1 (220-1001) Certification Exam
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Aug, 2022
    - Nov, 2024

Experience

  • Omega Psi Phi Fraternity, Inc
    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • IT Analyst
      • Feb 2021 - Present

      •Troubleshoot and resolve operations and application issues. •Perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices, and printers. •Configure and maintain Active Directory and Office 365 •Provide analysis of trends via system reporting •Collaborate with department leads to elevate and refine processes •Configure IT equipment & networks for events •Establish Go-Live tasks and implementation milestones •Test and debug for system modifications and integrations •Engage with vendors to coordinate hardware repairs for laptops, mobile devices, and printers. • Maintain accurate inventory of all IT assets. • Provide one-on-one and group training for peers and onboarding of new hires. Show less

  • Omega Psi Phi Fraternity, Inc.
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Membership Coordinator
      • Apr 2019 - Feb 2021

  • Chipotle Mexican Grill
    • United States
    • Restaurants
    • 700 & Above Employee
    • Help Desk Specialist
      • Jan 2018 - Apr 2019

      •Provided tier 2 IT support for restaurant and corporate employees •Diagnosed and resolved issues within 15 minutes •Identified root cause and escalated ticket when appropriate •Serviced open tickets via phone, email, and ServiceNow platform •Provided tier 2 IT support for restaurant and corporate employees •Diagnosed and resolved issues within 15 minutes •Identified root cause and escalated ticket when appropriate •Serviced open tickets via phone, email, and ServiceNow platform

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Geek Suqad Agent
      • Sep 2016 - Oct 2017

  • Office Depot
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Shipping Associate
      • Jan 2011 - May 2012

      -Organized shipments -Processed large amounts of orders (+300 daily) -Operated in high-stress, high-demand work environment -Organized shipments -Processed large amounts of orders (+300 daily) -Operated in high-stress, high-demand work environment

Education

  • Georgia State University
    Computer Science
  • Atlanta Metropolitan State College (Official)
    Computer Science, 3.0
    2020 -

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