Kaitlin Ford
Facility Manager & Executive Assistant at Quest Center for Integrative Health- Claim this Profile
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Topline Score
Bio
Credentials
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Series 65
FINRAJun, 2022- Oct, 2024 -
Series 63
FINRAFeb, 2022- Oct, 2024 -
SIE
FINRANov, 2021- Oct, 2024 -
Certified Hospitality Supervisor
American Hotel & Lodging Educational InstituteJun, 2015- Oct, 2024
Experience
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Quest Center for Integrative Health
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Facility Manager & Executive Assistant
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Feb 2023 - Present
-Provides Executive support to the Executive Director and the Director of Behavioral Health; scheduling meetings, managing schedules, maintaining meeting agendas, digital filing/organisation, action list tracking, and record keeping -Ensure facilities operations are smooth and well coordinated. Coordinates company vehicle use and maintenance. -Collaborating with the Director of Finance and Administration to ensure service contracts are being upheld by vendors; including monitoring janitorial and maintenance service and security systems are maintained; coordinating repairs, service and maintenance of office equipment, and prompting action when required. -Maintain confidential data, enforce internal controls, and comply with policies and procedures. -Coordinate with HR, Business Office and IT departments for office, facility, safety and equipment needs are met; assist in coordination of equipment during onboarding/off-boarding processes -Recommend solutions to issues, improvement opportunities, or new prevention measures Show less
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AskNicely
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United States
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Software Development
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1 - 100 Employee
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Executive Assistant to Chief Executive Officer
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Feb 2022 - Feb 2023
-Supported all senior executives in their roles, main focus on supporting the CEO to assist in overseeing the operations of the company. -Solely responsible for planning and managing all administrative, financial, and operational activities for the CEO. Helped the CEO manage their time effectively while acting in an advisory role for important decisions about the business. -Oversaw daily operations of the office spaces. -Curated & facilitated all cultural events (social, community outreach, holiday, large conferences) to ensure accurate scheduling & intentional engagement with those in attendance. -Partnered with HR Team during the employee lifecycle to ensure these moments are delivered with a human, personal touch for our teams, especially at key events like the first day, visiting new offices, birthdays, anniversaries, and other important life milestones. Show less
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Northwestern Mutual
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United States
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Financial Services
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700 & Above Employee
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Personal Financial Planner
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Oct 2020 - Feb 2022
-Worked directly with clients to get what they want out of life and create a plan designed to make it happen, revealing possibilities while protecting you from the unexpected; today and every day after. -Self-managed to produce a personalized plan that brings all aspects of client's financial life together. A strategic mix of insurance and investments working together for their goals. -Worked directly with clients to get what they want out of life and create a plan designed to make it happen, revealing possibilities while protecting you from the unexpected; today and every day after. -Self-managed to produce a personalized plan that brings all aspects of client's financial life together. A strategic mix of insurance and investments working together for their goals.
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Director of People Operations
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Oct 2019 - Oct 2020
-Lead opening team of 75+ employees to curate the structure and culture of our restaurant, bar, and coffee shop-Created Standard Operating Procedures for company, including human resource practices, safety compliance documents, and all operations materials for day-to-day success-Controlled and lead all recruiting, training, hiring, reviews, and disciplinary conversations. Staff retention was 85% after the first year-Oversaw all accounting, invoicing, payroll, and gratuity calculation for company Show less
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Project Manager
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Oct 2018 - Oct 2019
-Lead opening team of 75+ employees to curate the structure and culture of our restaurant, bar, and coffee shop-Created Standard Operating Procedures for company, including human resource practices, safety compliance documents, and all operations materials for day-to-day success-Controlled and lead all recruiting, training, hiring, reviews, and disciplinary conversations. Staff retention was 85% after the first year-Oversaw all accounting, invoicing, payroll, and gratuity calculation for company Show less
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Provenance Hotels
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United States
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Hospitality
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1 - 100 Employee
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Director of Operations
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Jan 2015 - Oct 2018
-Scheduled and directed staff in daily work assignments to maximize productivity.-Efficiently resolved problems or concerns to the satisfaction of all involved parties.-Continually monitored restaurant and took appropriate action to ensure food quality-Assisted with all recruiting, training, hiring, reviews, and disciplinary conversations.-Assisted with all accounting, invoicing, payroll, and gratuity calculation for company.
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Director of Food And Beverage
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Feb 2013 - Jan 2015
-Provides direction, coaching, and leadership to employees in order to provide exceptional guest service. -Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. -Train workers in food presentation, and in service, sanitation, and safety procedures. -Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. -Continuously evaluate the performance and encourage improvement of the team members in the food and beverage department. -Plan and administer a training and development program within the department which will provide well trained team members at all levels.-Very strong hands-on approach to make sure sequences of service, standards and expectations are consistently met by all employees – follows up if/when not met. -Daily coaching with employees at end of shift to review positive feedback as well as areas of opportunities. -Implement effective control of food, beverage, labor costs and operating expenses among the department to Company standards. -Regularly review and evaluate the degree of guest satisfaction of the Restaurant to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market, or a change in the competitive environment.-Develop operating tools necessary and incidental to modern management principles, e.g. budgeting, forecasting purchase specifications, beverage controls, food production control etc. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Show less
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Education
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2008 - 2013
University of Oregon
Bachelor of Arts - BA, Spanish Language and Literature
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