Software Developer

• Feb 2017 - Present

Software Developer Apprentice

• Sep 2016 - Jan 2017

Accepted into this accelerated software development bootcamp, leveraging long-time interest in full stack development coupled with hands-on technical experience, to add value as a program cohort and coding apprentice. Trained on C# , ASP.net MVC, HTML/CSS and JavaScript working in team environment to develop real world projects while using Scrum and Agile methods. * DEVELOPED console app able to track debits and credits on multiple bank accounts, utilizing multiple methods to ensure code reliability and reuse, and formatting and recording account transactions to separate files. * DESIGNED ASP.Net MVC applications, creating databases with multiple tables and foreign keys-leveraging SQL Server Management Studio-using CSS and Bootstrap to format views, and designing solid user interfaces. Graduated December 2016. Show less

Apple Certified Technician (Genius)

• Jan 2008 - Aug 2016

Supported diverse areas of the operation including selecting technology solutions for customers, repairing equipment, providing one-on-one impromptu training, and supporting peers in their professional development. Drove on-brand messaging in all areas of the store through demonstration of industry-leading devices and facilitation of Genius Bar service offerings. * COMMUNICATED effectively with both technically savvy and novice users, providing appropriate levels of training, explaining product features with the technical depth required, and demonstrating strong service skills. Supported full range of Apple products including Macintosh computers, iPhones and iPads. * TROUBLESHOT equipment issues with phones, laptops, and desktop systems, working on state-of-the-art machines, applying Apple Certified practices, and meeting aggressive production and service timelines. Show less

President

• Aug 2014 - Jul 2016

SERVED as president for 2 year term. Guided guild board meetings in planning activities and facilitated flow of general meetings. SERVED as president for 2 year term. Guided guild board meetings in planning activities and facilitated flow of general meetings.

Senior Service Technician

• Mar 1998 - Jan 2008

Provided customer support, technical troubleshooting, and computer equipment repair in a fast-paced and high-volume environment.* ENGAGED in heavy self-driven training to ensure expert customer service and technical support; gained CompTIA A+ certification, in addition to targeted development with HP, Toshiba, and Macintosh equipment.* SERVED as the 'go-to' technician for 3 Cleveland area stores for all Mac-related needs, traveling throughout the region to provide assistance to in-store teams, and reporting performance metrics to a manager based in New Jersey.* PROVIDED inside and outside technical support-fulfilling onsite and in-home service plans-working diligently to replicate problems, identify root causes, make repairs, and confirm permanent issue resolution. Show less

Software Manager

• Sep 1995 - Mar 1998

* MANAGED Software and Accessories sales staff of 10. Supervised merchandising and pricing control to comply with company standards.* GAINED AND DEMONSTRATED the broad-based technical knowledge key in presenting software solutions customers, explaining features and applications, and fielding hardware and equipment questions.

Lighting Designer

• Jun 1989 - Aug 1995

* COLLABORATED closely with technical and artistic stakeholders as a lighting designer, breaking scripts apart to define cue lists, determine lighting angles, and ensure technical aspects of the show supported the goals of the director. Oversaw upgrades to lighting and sound systems. * COLLABORATED closely with technical and artistic stakeholders as a lighting designer, breaking scripts apart to define cue lists, determine lighting angles, and ensure technical aspects of the show supported the goals of the director. Oversaw upgrades to lighting and sound systems.