Experience

SoCalGas

• United States
• Utilities
• 700 & Above Employee

• Staff Accountant II - Plant Accounting

  • Mar 2022 - Present

• Staff Accountant I - Plant Accounting

  • Jul 2021 - Mar 2022

  • Analyzes and processes gas distribution construction projects by ensuring compliance with the Approval & Commitment Policy and Capitalization Policies, and regularly communicates with project managers about any discrepancies. • Prepares monthly/quarterly financial reports regarding project cost variances, completion date adjustments, and trailing CWIP balances to maintain effective SOX controls and provide accurate reporting of earnings on financial statements.• Creates presentations and training sessions for project managers and planning associates to provide continuous education of work order processes, while analyzing possible improvements for future implementations. Show less

• Customer Data Analyst - Digital Engagement

  • Jul 2020 - Jul 2021

  • Performed regular data analysis and statistical tests using Excel, Business Objects, SAS, Google Analytics, MS SQL Server, and Bryter-CX to determine company online customer engagement, campaign and enhancement success, and overall website performance.• Tracked and reported monthly SoCalGas’s Self-Service Rate by calculating CSR, IVR, and web volumes for various transactions, while projecting future goals based on trends and seasonality.• Collaborated with Channel Analytics to identify opportunities for improving web usability by presenting Call Center and Customer Experience Project enhancement recommendations to stakeholders – projected annual opportunity of over 42,000 deflected calls.• Provided tracking and analytics insights using Google Analytics and Google Tag Manager to support ongoing Customer Experience Projects (Ways to Save, Multifactor Authentication)• Evaluated and reported web analytics to marketing communications and business partners on ad-hoc basis. Show less

• Associate Accountant - Mass Market Credit and Collections

  • Jul 2019 - Jul 2020

  • Analyzed competitive performance of third-party collection agencies by completing monthly liquidation and reconciliation reports, audit reports to ensure proper customer contact, and analyzer reports using online management software, DebtNext.• Evaluated benefits of DebtNext by tracking gross and net amounts recovered compared to the years prior to implementation.• Detected and resolved account information discrepancies between CIS and DebtNext, working collaboratively with Customer Operations Technology. Show less



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Marketing Strategist

  • Jan 2017 - Dec 2018

  • Coordinated with large businesses requiring high volume electronic repair of 100+ devices by developing payment premiums and agreements – leading to $5,000-10,000 increase in monthly sales. • Directed and organized public collaboration events with local service providers, further establishing community credibility. • Coordinated with large businesses requiring high volume electronic repair of 100+ devices by developing payment premiums and agreements – leading to $5,000-10,000 increase in monthly sales. • Directed and organized public collaboration events with local service providers, further establishing community credibility.



SoCalGas

• United States
• Utilities
• 700 & Above Employee

• Sr Business Administration Intern - Accounts Payable

  • Jun 2018 - Aug 2018

  ● Performed account reconciliations before posting month-end accrual journal entries in SAP to accurately report larger liabilities and expenses of $500,000+. ● Completed CA IOU Benchmarking Survey with Southern California Edison to find most efficient practices to improve AP functions and set industry standards in compliance with SOX. ● Performed account reconciliations before posting month-end accrual journal entries in SAP to accurately report larger liabilities and expenses of $500,000+. ● Completed CA IOU Benchmarking Survey with Southern California Edison to find most efficient practices to improve AP functions and set industry standards in compliance with SOX.



City of Los Angeles

• United States
• Government Administration
• 700 & Above Employee

• Accounting Technology Operations Intern

  • May 2017 - Aug 2017

  • Created reports comparing past and current budget data with Excel and designed infographics with Adobe Illustrator, InDesign, and Photoshop that would communicate effectively to the intended audiences. • Designed, built, and produced content for the Controller’s internal website that would assist City employees navigate payroll questions by writing supporting code and converting manual tasks to automated technology. • Created reports comparing past and current budget data with Excel and designed infographics with Adobe Illustrator, InDesign, and Photoshop that would communicate effectively to the intended audiences. • Designed, built, and produced content for the Controller’s internal website that would assist City employees navigate payroll questions by writing supporting code and converting manual tasks to automated technology.



GE Engineering, Inc.

• Greater Los Angeles Area

• Office Manager

  • Jan 2016 - Aug 2016

  • Drafted a $3 million Technical Proposal to the United States Navy that detailed the size, scope and approach to the project in a 120-page report. • Reconciled 2 years of bank statements to assess accuracy of financial reporting by building business accounting models and maintained recordkeeping and accounting systems using QuickBooks and Excel. • Drafted a $3 million Technical Proposal to the United States Navy that detailed the size, scope and approach to the project in a 120-page report. • Reconciled 2 years of bank statements to assess accuracy of financial reporting by building business accounting models and maintained recordkeeping and accounting systems using QuickBooks and Excel.



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Store Manager

  • Aug 2012 - Dec 2015

  • Managed retail operations with monthly traffic of 500-700 customers by achieving financial objectives, budgeting expenditures, analyzing metrics, and supervising 5 business associates. • Reduced repair and diagnostic times from 72 hours to below 6 hours by improving and implementing efficient processes for the associates and set expectations for the intake and repair workflow. • Managed retail operations with monthly traffic of 500-700 customers by achieving financial objectives, budgeting expenditures, analyzing metrics, and supervising 5 business associates. • Reduced repair and diagnostic times from 72 hours to below 6 hours by improving and implementing efficient processes for the associates and set expectations for the intake and repair workflow.



ZAGG, Inc.

• United States
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Assistant Manager

  • Jul 2010 - Aug 2011