Experience

IronRidge - An Enstall Company

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Senior Technical Services Engineer

  • Sep 2019 - Present

  • Build the business case and specifications for new software releases, then garner internal buy-in on the schedule and prioritization of releases.• Work with third party developers to design, build and test new software features in accordance with the timeline and budget established in the release planning cycle.• Strong understanding of IronRidge's products to implement specific engineering and requirements into the Design Assistant software.• Ensure stability and reliability of software application, including comprehensive QA programs for new releases and ongoing performance monitoring.• Evaluate and make recommendations on opportunities to expand or evolve our platform, including mobile strategies and API strategies.• Manage integration of our applications into other mission-critical systems, including CRM (Salesforce).• Provide support and consultation to other stakeholders within IronRidge interacting with or depending upon our website and software.• Create technical drawings for PV systems using AutoCAD.

• Tenchincal Services Engineer

  • Apr 2018 - Sep 2019

• Senior Technical Support Representative

  • Apr 2017 - Apr 2018

• Technical Customer Service Representative

  • Jun 2015 - Apr 2017

  • Serve as first point of contact for incoming technical customer service calls and emails• Maintain expert knowledge of our entire product line, including any product updates and/or revisions• Educate customers on IronRidge products and our online Design Assistant tool• Be responsible for accurate, efficient, and timely record-keeping• Document all customer interactions in the appropriate systems clearly and professionally.• Manage and document escalated technical field issues and coordinate resolution cross functionally• Maintain our technical knowledge base and recommend content for the FAQ section of our website• Work with frustrated customers or escalated issues with patience, respect and professionalism



Saarman Construction, Ltd.

• United States
• Construction
• 1 - 100 Employee

• Junior Estimator

  • Oct 2014 - Jun 2015

  • Reviews all plans and specifications, permit set of drawings and Owner requirements with Estimator • Prepares construction schedules through "Suretrak" software • Prepares bid proposal, including the cost breakdown, clarifications, scope and exclusions • Processes and distribute all R.F.I.s and R.F.Q.s for estimating and job addendums • Prepares subcontract takeoffs through "OnScreen Takeoff" software • Prepare call list and follow up for coverage • Responds to all subcontractor inquiries in relation to bids • Maintain positive client/subcontractor relationships



University of California Pavement Research Center

• Student Research Assistant

  • Feb 2013 - Jun 2014

  • Assisted in the Heavy Vehicle Simulator project, compiling data, periodic data entry, and HVS maintenance • Worked on SuperPave project, responsible for sieving aggregate and batching specific pavement recipes for Caltrans testing • Assisted in the Heavy Vehicle Simulator project, compiling data, periodic data entry, and HVS maintenance • Worked on SuperPave project, responsible for sieving aggregate and batching specific pavement recipes for Caltrans testing



University of California, Davis

• United States
• Higher Education
• 700 & Above Employee

• Cashier

  • Aug 2012 - Jun 2013

  • Actively assisted customers with questions regarding policies and procedures of textbooks • Regularly communicated with Store Manager to improve efficiency during rush hours • Regularly dealt with fast paced, large volume environment • Accounted for/managed store’s inventory and order sheets • Accounted for daily revenue, summarized daily monetization reports, and cash deposits • Prioritized daily duties and ensured quality of the Bookstore was maintained • Actively assisted customers with questions regarding policies and procedures of textbooks • Regularly communicated with Store Manager to improve efficiency during rush hours • Regularly dealt with fast paced, large volume environment • Accounted for/managed store’s inventory and order sheets • Accounted for daily revenue, summarized daily monetization reports, and cash deposits • Prioritized daily duties and ensured quality of the Bookstore was maintained