Experience

FIRST Chesapeake / VirginiaFIRST

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Director of Volunteer and Community Engagement

  • Jan 2022 - Present

  FIRST Chesapeake uses robots as the vehicle to bring Science, Technology, Engineering and Math (STEM)-based leadership enrichment programs and competitions to youth in the District of Columbia, Maryland and Virginia. • Fulfilled a critical role identifying, recruiting and training volunteers to support the organization’s portfolio of educational STEM programs. Collaborated with the Director of Programs and reported to the Executive Director on the planning and execution of FTC and FRC robotics competitions for students in grades 7-12 across the 3-state area. Ensured the overall quality of experience for volunteers. Maintained extensive records to staff events and builds contacts for future events. • Successfully built and trained a team of more than 20 on-site Event Volunteer Coordinators. For the 2022-2023 season, managed the assignment and training of over 1000 volunteers to ensure the success of 24 robotics competitions as well as six remote events. Oversaw procurement of all volunteer apparel. • Credited with successfully multi-tasking in a deadline-driven environment while maintaining exceptional levels of customer service and volunteer retention. • Excelled in communicating across email messages, correspondence, conversations, meetings, and public speaking. • Recognized outstanding volunteers by establishing an award. • Calculated end-of-season valuation for volunteer time and other statistics for inclusion in the annual report. Overall, volunteers donated more than 27,800 hours during the 2022-2023 season, valued at $880,000. Show less



The 18th Century Merchant

• Owner / Business Manager

  • May 1992 - Jul 2021

  Co-owner and business manager of a retail store with e-commerce website. • Designed, documented, and implemented protocols for co-workers and customers that followed state and CDC guidelines for Covid-19 • Co-designed and maintained an innovative service-oriented website for shop online and wedding registry • Created numerous forms and tracking systems for efficient customer service • Led inventory procurement, working with over 150 manufacturers while creating a collection of merchandise aligned with customer preferences. • Promoted the store through multi-channel marketing and advertising campaigns encompassing digital marketing, print media, email marketing, and engagement on social media channels that included Twitter, Facebook, and Instagram • Developed a logo and maintained brand guidelines across marketing, the website, product presentation, and retail store design • Credited with establishing a wedding registry program which became a core revenue driver for the business • Improved the tracking of customer requests, outstanding orders, and pending purchases through spreadsheets. • Worked with customers to ensure a quality experience while training department managers and delegating responsibilities to staff members • Established signature in-store events • Hosted workshops and lectures on decorating and table settings that served as the foundation for increased sales • Designed tablescapes for charitable competitions, awarded best in show Show less