Implementation Manager

• Apr 2021 - Present

Business Consultant

• Apr 2019 - Mar 2021

• Enabled partners through product training and support, best practices and implementation methodologies coaching to help partners increase proficiency and revenue. • Planned and managed all aspect of project including plans, timeline, milestones progress, stakeholders expectation, scope, documentation, resources, communication and delivery in business to business environment within time and budget. • Provided post go live consulting services on SAAS and enterprise solution to assist clients identify changing needs, evaluate value of fulfilling these needs and making decisions. • Conducted product demonstrations, set up proof of concept to showcased system functions and proposed solutions leading to improved sales performance. • Provided sales team with pre-sales support, insights on customer trends and upsell opportunities to support revenue growth. • Supports customer by identifying issues, find solutions, coordinate with teams to deploy fixes.

Implementation Consultant

• May 2008 - Dec 2018

• Boost pre-sales productivity through software demonstrations and help account managers polish proposals for RFP submissions, showcasing product highlights and efficacy. • Conducted project kick-off, steering committee updates, facilitated workshops, documented solutions, system configuration, managed change request, user acceptance test, trouble shooting, go live support transition, project closure, post go live health checks and optimization. • Managed customer expectations on scope, timeline, customer roles and responsibilities, project governance, risks management and team readiness. • Produced project plans, status reports, specifications, Risk/Action/Issue/Decision logs and lessons learned to monitor scope, milestones, budgets and areas of improvement. • Collaborated with a team of developers, testers, client users and product owners to design solutions, system integrations and develop product road maps. • Trained users on product best practice usage, enabling software adaption and adoption. • Provided post live optimization services to encourage and support system utilization. • Uses Agile and Prince2 methodologies to implement more than 200 modules of SAAS and enterprise ATS, HRMS/HRIS and LMS software to support customer's human resource strategies.

Analyst Programmer

• Mar 2007 - May 2008

Managed and designed Clinical Management, Billing and Retail Pharmacy systems to enhance patient service and care. Managed and designed Clinical Management, Billing and Retail Pharmacy systems to enhance patient service and care.

Functional Architect

• Sep 2006 - Feb 2007

Designed and managed NUH's eRostering , eMeal Ordering and Operation Theatre systems and data integration with vendor systems to optimized hospital operations. Designed and managed NUH's eRostering , eMeal Ordering and Operation Theatre systems and data integration with vendor systems to optimized hospital operations.

Developer and Business Analyst

• Jan 2003 - Aug 2006

Collaborated with users and developers on system design to execution, and manage projects on confidential client and billing data. Collaborated with users and developers on system design to execution, and manage projects on confidential client and billing data.