Ana Sterjovski

Business Operations Management at Intrinz Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Novi, Michigan, United States, US
Languages
  • English Full professional proficiency
  • Macedonian Native or bilingual proficiency

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5.0

/5.0
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Matt Harrison

I have worked with Ana for many years and find her professional, helpful and knowledgeable. Ana is very good at seeing the big picture and understanding the details required to deliver that big picture. It really is a pleasure working with Ana and I hope our relationship continues over the coming years. Relationships in business are critically important as is trust and openness.

Maide Abdiu

Ana is your go-to person when you need basic or complex sales advice, insightful tips, organizational help and time management coordination. Even though I wasn’t a part of her team in the beginning of my sales career, she has not only helped me but has rather guided me throughout every process in my role. Ana is a great leader, excellent mentor, very organized and extremely intelligent individual, which is seen in her guidance within her unit. Any team and organization would be lucky and happy to have her, as she has all the skills that would make her an exceptional asset in every aspect, therefore it is my utmost honor to recommend her.

Mario Petrushevski

I had the pleasure of working in Ana's unit in Leoron for 4 years. Not only that she made me feel welcomed in her team back in 2017, but she was also my friend, mentor and guide throughout the 4 years we've worked together. She is one of the people that guided me through my sales career beginnings. She has incredible content and e-mail writing skills, which are responsible for many successful business development stories in her portfolio. Ana is one of the most organized people I know, and a true definition of time-management master. She is very easy going and communicative, hard-working and patient, but at the same time possesses amazing leadership skills. We've been through a lot together, when organizing the Procurement and Contracts portfolios, managing projects in Saudi Arabia, UAE, Macedonia and also virtually. I can only say Thank you for being such a great leader, colleague and before all - a true friend over the years.

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Credentials

  • Advanced Management Skills
    Ta3leem eLearning Platform
    Dec, 2021
    - Nov, 2024
  • Certified Business Operations Professional
    IABFM
    Dec, 2021
    - Nov, 2024
  • Performance Management: Effectively Disciplining Problem Performance
    Ta3leem eLearning Platform
    Nov, 2021
    - Nov, 2024
  • Smart Management: Coaching for Better Performance
    Ta3leem eLearning Platform
    Nov, 2021
    - Nov, 2024
  • Smart Management: Key Skills for Managing & Coaching Your Team
    Ta3leem eLearning Platform
    Nov, 2021
    - Nov, 2024
  • Smart Mental Health: Managing Anger and Emotions
    Ta3leem eLearning Platform
    Nov, 2021
    - Nov, 2024
  • Agile Projects and Leadership
    LEORON Institute
    Jul, 2021
    - Nov, 2024
  • Collaborative Leadership
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Leading from the Middle
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Balancing Multiple Roles as a Leader
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Certificate in Organizational Leadership
    The Chicago School of Professional Psychology
    Mar, 2021
    - Nov, 2024
  • Creating Winning Teams
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Developing Your Team Members
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Inclusive Leadership
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Leadership Fundamentals
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Leading at a Distance
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Mindful Leadership
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Motivating and Engaging Employees
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Transformational Leadership
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Leadership: Achieving Excellence in the 21st Century
    LEORON Institute
    May, 2019
    - Nov, 2024
  • Lean Six Sigma Awareness Training
    LEORON Institute
    May, 2019
    - Nov, 2024
  • Building Your Professional Network
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Content Marketing Foundations
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Key Account Management
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Managing Meetings
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Marketing Foundations: Market Research
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Marketing Foundations: Understanding Consumer Behavior
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Professional Networking
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Sales Negotiation
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Social Selling Foundations
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Solution Selling
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Strategic Planning Foundations
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Working with Difficult People
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Building Customer Loyalty
    LinkedIn
    Apr, 2018
    - Nov, 2024
  • Business Development Foundations
    LinkedIn
    Apr, 2018
    - Nov, 2024
  • Communication Foundations
    LinkedIn
    Apr, 2018
    - Nov, 2024
  • Leading and Working in Teams
    LinkedIn
    Apr, 2018
    - Nov, 2024
  • Performing under Pressure
    LinkedIn
    Apr, 2018
    - Nov, 2024
  • Persuading Others
    LinkedIn
    Apr, 2018
    - Nov, 2024
  • Body Language for Leaders
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Building Business Relationships
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Business Ethics
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Managing Stress
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Negotiation
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Project Management Foundations
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Strategic Negotiation
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Strategic Thinking
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Supply Chain Management Fundamentals
    LinkedIn
    Feb, 2017
    - Nov, 2024
  • Purchasing
    LinkedIn
    Jan, 2017
    - Nov, 2024
  • Quota Sales Management Technique
    -

Experience

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Business Operations Management
      • Aug 2023 - Present

      ▨ Plan, organize, and oversee operations to establish efficiency and productivity, ensuring employees have the right business tools, system access, and training to complete their day-to-day tasks. ▨ Coordinate with support departments to implement a successful flow and understanding of consulting operations, pipeline collaborating, updating calendars and keep track of upcoming projects. ▨ Develop and streamline processes for internal/external associates/consultants including: ● Scheduling (and planning) of consultants' availability ● Building and maintaining consultant directory and matrix ● Engagement check-in with employees/contractors ● Contracting Support/Client Agreements ● Researching and assisting with RFPs Show less

    • United States
    • Truck Transportation
    • 500 - 600 Employee
    • Account Management
      • Dec 2022 - Aug 2023

      ▨ Managed communication and coordination between clients and internal departments, ensuring accurate and timely execution of tasks. ▨ Monitored client budget, effectively explaining costs and negotiating favorable terms to maintain satisfaction and maximize opportunities. ▨ Applied problem-solving skills to identify tailored solutions for clients, resulting in increased satisfaction and business growth. ▨ Managed communication and coordination between clients and internal departments, ensuring accurate and timely execution of tasks. ▨ Monitored client budget, effectively explaining costs and negotiating favorable terms to maintain satisfaction and maximize opportunities. ▨ Applied problem-solving skills to identify tailored solutions for clients, resulting in increased satisfaction and business growth.

    • United Arab Emirates
    • Professional Training and Coaching
    • 200 - 300 Employee
    • Sales Project Management
      • Oct 2015 - Jul 2022

      Head of Department (Jan 2022 - Jul 2022) ▨ Managed key projects across the organization, including accelerating revenue growth, process improvement, and business development initiatives. ▨ Coordinated resources, managed budgets, and ensured adherence to project timelines. ▨ Developed and executed project action plans, ensuring that requirements are met by responsible parties within specified timelines. Lead Project Manager (Jan 2021 - Dec 2021) ▨ Monitored projects' progress, proactively identified and resolved any issues or obstacles that may arise, and adjusted plans accordingly. ▨ Conducted post-sale follow-ups to ensure customer satisfaction and gather feedback for continuous improvement. ▨ Monitored the team’s performance, identified achievements areas of focus, and led regular meetings to review progress and plan future activities. Senior Project Manager/Team Lead (Jan 2019 - Dec 2020) ▨ Provided coaching and support to ensure team members excelled in their assigned tasks. ▨ Conducted project meetings and prepared regular reports to communicate the status of the project within and beyond the project team. ▨ Skillfully developed pricing proposals and negotiated favorable terms that meet clients' goals and objectives. Project Manager (Oct 2015 - Dec 2018) ▨ Established and maintained sales relationships with key accounts by recommending services that fit well with their needs. ▨ Worked directly with clients to determine project scope, specifications, requirements, and perform calculations. ▨ Facilitated seamless communication among multiple teams working on the same project to align objectives and foster a collaborative working environment. Show less

    • Marketing Assistant
      • Jul 2015 - Sep 2015

      ▨ Collected, analyzed, and summarized data ▨ Communicated with clients and encouraged trusting relationships ▨ Helped to organize market research ▨ Identified target audience ▨ Updated spreadsheets and databases with statistical, financial and non-financial information ▨ Collected, analyzed, and summarized data ▨ Communicated with clients and encouraged trusting relationships ▨ Helped to organize market research ▨ Identified target audience ▨ Updated spreadsheets and databases with statistical, financial and non-financial information

  • Pegasus ELS
    • Tetovo, Macedonia
    • English Language Teacher
      • Sep 2013 - Jun 2015

      ■ Classroom Organization ■ Creating a Positive Learning Environment ■ Creating Assignments ■ Creating Exams ■ Lesson Planning ■ Writing Lesson Plans ■ Classroom Organization ■ Creating a Positive Learning Environment ■ Creating Assignments ■ Creating Exams ■ Lesson Planning ■ Writing Lesson Plans

  • Kamelot Lingva
    • Tetovo, Macedonia
    • English Language Teacher
      • Sep 2012 - Jun 2014

      ■ Classroom Organization ■ Creating a Positive Learning Environment ■ Creating Exams and Assignments ■ Classroom Organization ■ Creating a Positive Learning Environment ■ Creating Exams and Assignments

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