Senior Technical Support Engineer for Microsoft Premium Partners

• Jul 2023 - Present

Technical Support Engineer for Microsoft Enterprise Customers & Premium Partners

• 2022 - Present

Technical Support Engineer for Microsoft Business Customers

• 2021 - Present

• Manage relationships with Microsoft Enterprise customers and Premium partners official Microsoft Support• Maintain continual high-case handling performance, resulting in a KPI score of 4.94 points.• Earn multiple best performer and incentive awards winnings for the following: o MS365, Azure, Active Directory, and Hybrid Environments to include administration, engineering, and troubleshooting, as well as Identity and Groups Managemento Exchange Online, Outlook and OWA, including mail flow reputation management and troubleshooting, SPF, DKIM, DMARC and Junk Verdict analysis, Message Header and Trace investigation, Anti-Spam, Malware and Phishing policies configuration, Migrations Guidance and Errors Resolution, Connectors, Azure AD connect & HCW setupo SharePoint, OneDrive, and Teams troubleshooting to include workaround engineering for sync issues and permissions bugso Intune device enrollment and configurationo PowerShell scriptingo Security & Compliance Management duties involving Auditing, Sign-in, and User Risk Analysis, eDiscovery search & hold, Content Search, Sensitivity Labels and Policies, DLP Policies and Data Classification, and Data Lifecycle Management Show less

Technical Support Engineer

• 2021 - Present

CO-FOUNDER / PROJECT EXECUTIVE & IT SPECIALIST

• 2013 - 2021

• Administered the initial setup and design of an office computer network. • Set up local network, printer, scanner, and internet. • Hosted staff training, support, and troubleshooting for CRM, ERP, financial software, Windows MacOS, and Office, as well as messaging SMM, SEO, Digital Marketing in conjunction with Facebook Ads and Facebook Pixel, and Design. • Conceptualized vision for a wide range of start-ups that grew to $700,000 annual revenue and 30% ROI after several years. • Devised and implemented eight Coffee Points "Pryanik" in Far Eastern Federal University campus, generating more $35,000 in revenue each month. • Instituted a flagship "Koffein" coffee shop in the city centre of Vladivostok, generating up to $40,000 monthly revenue and receiving the 2017 Best Coffee Shop Award. • Spearheaded negotiations with the administration of the Vladivostok State University of Economics, which resulted in improvements to the food and drinks sector of the building, along with implementation of a coffee shop "Koffein" and Wok Cafe & Pizza "Two Slices" Food Court, responsible for generating $30,000 in monthly revenue. Show less

Ecommerce Project Manager

• Jan 2013 - Feb 2020

Launched several eCommerce projects: > Supplements on Demand - sold over 100 items of supplements on ebay > Apparel Shop - on-demand, dropshipping website > Art Studio Website - online Pictures & painters tools shop with online booking > Food Waste reduction service - resold over 200 food wastes which should have been trashed Created by me: Web-Design, Identities & Logotypes, Digital Marketing, SEO, SMM, CRM, Payments integration Technologies: Adobe Illustrator, Facebook Pixel, Tilda, Facebook Ads manager, Asana, Webhooks, Wordpress Show less

Marketing Specialist

• 2012 - 2013

IT Specialist

• 2011 - 2012

• Identified areas in need of critical improvement and implement strategies to achieve targets. • Supported department leadership in implementing new policies, procedures and controls. • Identified and implemented new software solutions research and integration. • Maintained technical documentation development and support. • Identified areas in need of critical improvement and implement strategies to achieve targets. • Supported department leadership in implementing new policies, procedures and controls. • Identified and implemented new software solutions research and integration. • Maintained technical documentation development and support.