Group HR & Admin Director

• May 2022 - Present

Steered HR & Admin operations across 3 countries including Jordan, KSA, and Palestine. Steered HR & Admin operations across 3 countries including Jordan, KSA, and Palestine.

Human Resources Consultant

• Nov 2019 - Present

I provide consulting services to clients and advise on HR matters, including policies and procedures, talent acquisition and retention, employee handbooks, HR compliance, audits, compensation, performance management, and training.My key accomplishment includes:• Completed several projects for a diverse client base. I provide consulting services to clients and advise on HR matters, including policies and procedures, talent acquisition and retention, employee handbooks, HR compliance, audits, compensation, performance management, and training.My key accomplishment includes:• Completed several projects for a diverse client base.

Head of HR & Administration

• Feb 2018 - Oct 2019

This role consisted in steering all aspects of human resources strategy including recruitment, compensation and benefits, grievance, contracts, training, and succession planning. I fostered a positive culture, boosted staff morale, and developed policies. I contributed to business planning, ensured alignment with corporate objectives, and evaluated compensation policy. I built and maintained strong relationships with other departments as well as agencies and service providers, collaborated with senior management, and developed human resources and administration services in line with business needs. I administered HR budget and guided managers on human resources objectives. Finally I spearheaded administration activities, oversaw department logistics, and managed medical and life insurance policies.My key accomplishments included:• Leading implementation of human resources and administration systems including SAP HR system, driving process improvement.• Formulating human resources plan encompassing HR requirements from all company’s entities.• Growing employee engagement by 10% while reducing attrition rate by 7%.• Rolling out leadership assessment & coaching using EQ-i 2.0 and EQ-i 360.• Developing HR policy manual.

Global Head of Compensation & Benefits, Policy & Procedures

• May 2015 - Oct 2017

During this tenure I headed annual compensation review, evaluated compensation structures, and implemented best practices. I carried out market analysis, developed compensation packages as well as sales incentive plans, and created administrative procedures. I rolled out benefits programs, made recommendations for improvement, drove cost reduction, and maximized delivery. I led performance management program, leveraged data driven insights, informed decision-making, and enhanced operational efficiencies. I provided guidance to senior leadership on HR policies and reviewed ADIB policies and procedures manuals. I also collaborated with Head of Emiratization on development of Emiratization strategy, crafted retention as well as recruitment plans for UAE Nationals, and contributed to group HR strategy.My key accomplishments included:• Establishing effective performance management system and training programs, boosting staff professional development.• Designing full HR policy manual as well as processes manual for HR department.• Introducing new sales incentive scheme for retail banking employees.• Successfully spearheading Compensation & Benefits and Performance Management operations across 7 different countries including UAE, KSA, Qatar, Sudan, Iraq, Egypt, and UK.

Group Human Resources Manager

• May 2014 - May 2015

In this role I headed delivery of HR programs and services, oversaw implementation of HR information systems, managed organizational design, and steered workforce planning. I supervised performance management as well as compensation & benefits activities, and informed business strategies. I created recruitment and training plans, monitored competitiveness of salaries, and set company policies and procedures. I solved workplace disputes, administered annual budget, and implemented HR strategy. I analyzed Colleague Opinion Survey results and ensured development of tailored action plans. I also guided management on employee relations and performance management matters, and led talent management process.My key accomplishment included:• Setting up HR department and company office in Egypt and Algeria.• Initiating performance management system and training programs, fostering staff development.• Creating full HR policy manual.• Steering HR operations across 5 countries including Jordan, KSA, Qatar, Egypt and Algeria.

Human Resources Head

• Aug 2010 - May 2014

I directed HR strategy in line with corporate goals, delivered HR support, and provided expertise on local HR policies. I enforced compliance with HR standards, guided business units on manpower planning, and ensured staffing requirements were met. I identified recruitment as well as training needs, sourced candidates, and evaluated staff development plans. I drove change, introduced competency based management, and controlled organization design. I monitored performance appraisal process and supported recognition and reward procedures. I coordinated talent mapping workshops, identified high potential candidates, and tracked development plans of talented individuals. Finally I advised management on organizational restructures, role design, outsourcing as well as redundancy matters, and boosted efficiencies.My key accomplishment included:• Acting as HR Business partner for retail banking department and for different 7 countries.• Overseeing change management cycle for Retail Banking Group.• Implementing HR Department in 4 different countries including Iraq, Qatar, UK and Sudan.

Head of Compensation & Benefits, Policy & Procedures

• Jul 2008 - Apr 2014

Head of Manpower Planning

• Jul 2008 - Jan 2009

Senior Employee Relations Officer

• Feb 2005 - Jul 2008